Technical Engineer - Hardware & Server

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document the problem.
Join us as an Engineer on our Technical Support team in Casablanca to do the best work of your career and make a profound social impact.

What you'll achieve:

Our Technical Support team works with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will:

Solve complex problems for customers and be on top of ambitious expectations
Partner closely with customers while communicating proactively regarding overall progress of queries
Exhibit first-class customer service
Drive operational excellence through quality closures and efficient management of issues
Have the opportunity to mentor and coach other team members

Essential Requirements:

Freshly Graduated with a Bachelor’s degree in IT or equivalent
Excellent communication skills in French & English
Excellent Communication skills needed to interface effectively with customers over the phone
Ability to handle critical and sensitive situations professionally with users that have a wide range of technical knowledge
Ability to work in a multicultural and complex environment

Desirable Requirements:

Technical Requirements: RAID, HBAs, SAS, SATA, and other I/O topologies
Competencies in Windows server, VMware and Linux, Fibre channel, Clustering, RAID, and I/O topology

Dell’s Flexible & Hybrid Work Culture

At Dell Technologies, we believe our best work is done when flexibility is offered.
We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our page.

Benefits:

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 5 April 2024

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy .
Job ID:R229543

Dell’s Flexible & Hybrid Work Culture

At Dell Technologies, we believe our best work is done when flexibility is offered.
We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our page.
WHY WORK HERE

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