Senior Specialist DC Operations eCom

The role will carry out Forecast & Planning, support fulfilment for Last Mile & Returns and measure & analyze DC performances focused on ecom channel. The expectations from the role are implementing and analyzing relevant reports and KPIs, owning the planning and execution of relevant Campaigns, supporting overall ecom operations while resolving customer complaints and issues. The role is tasked with ensuring a smooth, transparent, and robust connection between all relevant stakeholders from inside and outside of the organization.

Key Responsibilities:

Coordinate the operations via management of the existing 3rd Party Logistics Provider (3PL); DC and Outbound Providers Monitor the performance of last mile delivery suppliers and overall ecom scm performance Responsible to align Inbound, Outbound & Return Forecasts with business and stakeholders, translate these into an execution plan, track and monitor accuracy and analyze trends with a focus on ecom operations In close cooperation with 3PL, plan and align the warehouse capacity for outbound & returns with a focus on ecom operations Monitor and report on all inventory areas, measuring accuracies and losses to the agreed contract SLA’s and KPIs with a focus on ecom operations Inventory forecasting and reporting: Capacity forecasting and reporting, DC utilization, improve stock accuracy. Monitor cycle counting activities, perform inventory reconciliation between physical quantities, WMS and AFS and ensure stock adjustments timely done with required approvals documented with a focus on ecom operations. Own the planning and monitoring of campaigns and events (especially Cyber Planning & Holiday Readiness) Ensure a meaningful and robust daily monitoring and audit of the order flow. Follow up on fulfilment requests, complains and incidents. Provide feedback to stakeholder and requestors in a detailed and timely manner. Own SLA update and control all appropriate operational and management reports and dashboards for assigned business and operations processes Closely follow up on enhancements and drive SLA Achievements, for DC ops and outbound distribution providers. Contribute to Supply Chain related projects Be responsible and manage business escalations. Expert in Last mile delivery, reverse logistics & ecommerce Expert in Warehousing, Distribution Strong analytical skills and data driven decision making Ability to deliver good results under pressure, accepting and meeting critical deadlines Ability to #CreateTheNew by challenging the status-quo Ability to act as a catalyst in Change Management projects/initiatives Motivated team player and willing to learn, Strong and proven analytical and communication skills with attention to details Experienced in logistics and supply chain management as well as project management Competence, experienced and high level of IT affinity (MS Office/Teams needed / SAP, WMS knowledge is a plus Strong interpersonal and communication skills including the ability to lead and influence discussions in diverse groups of varying size (internal & external) English speaking and writing

Key Relationships:

Sales & Marketing ECOM channel Customer service Global NTP Finance & Internal Controls - Audit IT & Legal Call Center Services

Minimum Qualifications:

Degree Level Qualification in Engineering or Supply Chain. Master/Post-degree certifications in Supply Chain Management and/or Project Management and/or Engineering are preferred 2-4 years of experience in Ecommerce, Supply Chain, Logistics, Project management, Retail Operations Proficient user of Microsoft Office applications, ERP/SAP, WMS Excellent skills in communication and negotiation
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Job Title: Senior Specialist DC Operations eCom Location: Casablanca