KEY RESPONSIBILITIES

Programme Operations and Delivery Support:

• Support the Operations Specialist in monitoring programme delivery, including relevant Country Office KPIs, portfolio trends and projects requiring additional management attention.
• Contribute to monthly and quarterly Programme Operations reviews, reports, factsheets and performance narratives, using PRIME and other available management information.
• Work with Area/Field Offices and Programme Managers to follow up agreed programme-delivery and improvement actions, maintaining relevant Operations action trackers.
• Support the preparation of ad hoc portfolio, operational and risk analyses requested by the Operations Specialist.
• Act as a link between Country Office and Area/Field Office Operations teams to strengthen two-way information flow, follow-up and accountability.
• Support selected Programme Operations priorities and transformational delivery initiatives, including PMM, Projects on Track and related project-management standards, as assigned by the Operations Specialist.

PRIME Adoption and Compliance:

• Coordinate Country Office implementation and sustained adoption of PRIME, ensuring agreed organisational processes, standards and timelines are understood and applied.
• Monitor PRIME usage across projects and Area/Field Offices and maintain an up-to-date overview of adoption, completion and compliance gaps.
• Follow up with Programme Managers, project teams and relevant functions on overdue or incomplete PRIME actions and escalate persistent gaps to the Operations Specialist.
• Support integration of PRIME requirements into routine project start-up, implementation, review, amendment and close-out processes.
• Coordinate Country Office inputs to PRIME-related actions, updates and requests from Regional and Centre teams.

Data Quality and Project Management Information:

• Conduct regular quality checks of PRIME project information and work with project teams to address incomplete, inconsistent or outdated data.
• Coordinate completion and maintenance of PRIME project workbooks and required project-management records with Programme Managers and MEAL teams.
• Produce regular analytics on PRIME adoption, data quality, overdue actions and key trends for the Operations Specialist and relevant management forums.
• Support consistency of relevant project information across PRIME and other Country Office management systems in coordination with responsible functions.
• Use PRIME information to support portfolio reviews, Projects on Track discussions and identification of projects requiring additional management attention.

User Support, Training and Change Management:

• Act as the first point of contact for routine PRIME queries from Country Office and Area/Field Office staff, resolving issues where possible and escalating technical matters appropriately.
• Coordinate onboarding, end-user training, refresher sessions and targeted coaching for Programme Managers, MEAL staff and other relevant users.
• Maintain and strengthen a network of PRIME champions/focal points across the Country Office to promote peer support and consistent practice.
• Develop and disseminate practical guidance, FAQs, lessons learned and good practices to improve user confidence and quality of use.
• Identify recurring capability gaps and propose targeted learning or process-improvement actions to the Operations Specialist.

System Coordination and Continuous Improvement:

• Maintain regular communication with Regional/Centre PRIME support teams on system updates, known issues, access requirements and emerging guidance.
• Coordinate user-access requests and role changes in line with approved processes and segregation-of-duties requirements.
• Test and support implementation of relevant system/process updates when requested and communicate changes clearly to users.
• Capture feedback from users and recommend practical improvements to Country Office PRIME processes, guidance and support arrangements.
• Maintain an action tracker for significant PRIME issues, agreed corrective actions, owners and deadlines, and report progress to the Operations Specialist.

Information Management and Knowledge Sharing:

• Maintain relevant Programme Operations records and management information required by the Operations Specialist and Area/Field Office teams.
• Identify, document and disseminate operational good practices, lessons learned and practical guidance across the Country Office.

• Experience in humanitarian or fragile/conflict-affected contexts, preferably in Sudan or the East Africa region.
• Arabic language skills.

BEHAVIOURS (Values in Practice)

Accountability:

• Holds self accountable for making decisions, managing resources efficiently, achieving results and role modelling Save the Children values.
• Follows through on agreed actions and supports colleagues to meet programme-management standards and deadlines.

Ambition:

• Sets challenging goals, takes responsibility for personal development and continuously seeks to improve systems and ways of working.

Collaboration:

• Builds effective relationships across functions and locations; values diversity; listens actively and works constructively to resolve problems.

Creativity:

• Develops practical and innovative solutions and is willing to take disciplined, proportionate risks.

Integrity: