UAE - Dubai United Arab Emirates

Employment: Full Time

Understand the demand of consumers to provide timely service and solutions.
Cater to client queries by providing accurate data using appropriate communication channels.
Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
Stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.
Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

Proven customer support experience.
Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
Good listening skills with fluent communication to address all concerns and doubts of the customers.
Excellent communication and presentation skills.
Good time management and organizational skills that contribute to a rise in overall productivity.
Fluent in operating the latest computer software and online tools.

Post date: Today

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