- Direct the branch operations to produce the target revenues, control the expenses and enhance client experience.
- Train & build a guest-focused team who works with passion, care & dedication. In addition to provide informal feedback on a regular basis and to assist in the annual performance evaluation process.
- Develop the standard operating procedures & safe practices & train the branch team members on their use to ensure safety of clients, best client experience & efficient use of the branch’s resources
- Supervise the maintenance, security & cleaning in terms of 100% functionality & elimination of risks for clients
- Manage resource planning to ensure optimal branch operation.
- Assist in staff recruitment, supplier’s selection and customers’ targeting
- Create new ideas for the activities to make a better customer experience by bringing in the best market practices in the entertainment field through research & assessing competition landscape & work on integrating findings in the branch operations
- Manage the convenience store in terms of planning, inventory management & cash management to be a key source of revenue for the branch
- Overseeing the effective application of health and safety regulations and risk assessment to ensure a safe environment for park employees and the public.
- Handle the day-to-day operations through interacting with customers, answering customer enquiries, and effectively handling customer complaints.
Excellent communication skills, verbal and written.Familiarity with Entertainment Parks rules and regulations.Honesty, integrity and commitment to confidentiality.Excellent organizational skills Strong leadership & analytical skills.Strong positive attitude & flexibility. Excellent computer skills including spread sheets, word processing and email.