- Acting as the main point of contact between clients and internal teams.
- Qualify leads from marketing campaigns as sales opportunities
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
- Addressing and resolving clients’ complaints.
- Communicating and collaborating with other departments to ensure that key clients’ needs are met.
- Developing a thorough understanding of the clients' needs and requirements and preparing customized solutions.
- Build and strengthen client relationships to achieve long-term partnerships
- Maintain accurate client records, keeping track of any contract updates and renewals
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
- Generate progress reports for clients and senior leaders within the organization
- Present our company to potential clients
- Customize product solutions to increase customer satisfaction
- Build long-term trusting relationships with clients
- Proactively seek new business opportunities in the market
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Professional experience in preparing Technical and Commercial proposalsFrom 3-5 Years Of Experience in the Facility Management and Service Industry is preferredStrong knowledge of the facility management market and industry trendsAbility to build and maintain relationships with key stakeholdersDemonstrated ability to work independently and as part of a teamFluency in English, both written and spokenFemales are welcome to apply.