Position Overview:
As a Client Advisor, you will be responsible for managing the operations and customer interactions at the Iris photo booth located within Place Vendom. Your primary role will be to ensure excellent customer service, promote the photo booth services, and drive sales by engaging with mall visitors.
Key Responsibilities:
- Customer Engagement: Greet mall visitors warmly and engage them in conversations about the Iris photo booth services. Educate customers about the features and benefits of using the photo booth for capturing memorable moments.
- Sales Generation: Actively promote and upsell photo booth packages to customers by highlighting the unique features and customization options available. Encourage mall visitors to experience the photo booth and make purchases.
- Operational Management: Oversee the smooth functioning of the photo booth, including setup, maintenance, and troubleshooting any technical issues that may arise. Ensure that the photo booth area is clean, organized, and visually appealing to attract customers.
- Customer Support: Provide assistance and guidance to customers using the photo booth, including instructions on how to operate the equipment and access their photos. Address any concerns or questions raised by customers promptly and professionally.
- Sales Reporting: Maintain accurate records of daily sales transactions and customer interactions. Prepare regular reports on sales performance, customer feedback, and any operational issues encountered.
- Marketing and Promotion: Collaborate with the marketing team to develop promotional strategies and marketing materials to attract more customers to the photo booth. Implement promotional activities such as discounts, special offers, or themed photo sessions to drive sales.
- Relationship Building: Build and maintain positive relationships with mall management, staff, and other vendors to enhance the visibility and reputation of the Iris photo booth within the mall community.
Qualifications:
- Previous experience in customer service, sales, or retail is preferred.
- Strong interpersonal and communication skills with the ability to engage customers effectively.
- Knowledge of photography equipment and technology is an advantage.
- Excellent problem-solving abilities and attention to detail.
- Ability to work efficiently in a fast-paced environment and multitask effectively.
- Flexibility to work mall hours, including evenings, weekends, and holidays.
- Enthusiasm for photography and capturing memorable moments.
Conclusion:
As al Client Advisor, you play a crucial role in driving sales, promoting customer engagement, and ensuring the smooth operation of the photo booth. By delivering exceptional customer service and actively promoting the photo booth services, you contribute to creating memorable experiences for mall visitors while achieving sales targets and business objectives.