Responsibilities:

• Coordinate with the overall strategy and project deliveries with the CGU head and bridge the business needs with the technical team 
• Create and manage a scope of project deliverables and communicate it to stakeholders (both external and internal)
• Determine the priority of project backlog items to deliver the maximum outcome
• Act as a liaison for business stakeholders and end-users, determining whether each story meets their shared expectations
• Serve as primary contact for customer technical inquiries and concerns
• Perform customer negotiations for delivery milestones
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Develop process improvements to achieve effectiveness and time-saving
• Manage a delivery team to ensure timely and accurate customer deliveries
• Perform resource allocations and workload assignments according to delivery requirements
• Evaluate the performance of team members and determine training needs
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Evaluate progress at each iteration - make sure that the development delivers the expected outcomes
• Providing accurate and regular reports to the management on the performance of the service delivery
• Report delivery status to customers and organize delivery of all required documentation
• Prepare recommendations for business decisions that need to be made to meet customer expectations

Requirements:

• Upper-intermediate level of English and French, both speaking and writing
• 4+ years of relevant experience as a Delivery manager (Product Owner, Project Management or Business Analysis)
• Working experience with Jira, Confluence, MS Project
• Multitasking, the ability to work on several projects simultaneously
• Experience in the process set up inside the Scrum team
• Experience in personas writing
• Experience in working with SaaS applications
• Experiences with modeling notation (bpmn, uml)
• Strong organizational, negotiation, and conflict-resolution skills
• Product development mindset