Safeguarding Level: 1
Section/Unit: Operation
Grade Level: 2
No. of Post: 1
Duty Station: Atbara
Closing Date: 19 August 2026

Background

ABOUT MERCY CORPS

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

PROGRAM SUMMARY

Mercy Corps has been operational in Sudan since 2004 and currently leads humanitarian assistance and longer-term development efforts in conflict-affected River Nile, Northern State, South Darfur, Central Darfur, South Kordofan, North Kordofan, Kassala, Gadaref, and Khartoum States, supporting host communities, IDPs, returnees and refugees. Mercy Corps’ current areas of programming include food security and livelihoods, WASH, health, nutrition, peace building and protection, resilience, and Market Systems Development.

DEPARTMENT SUMMARY

Operations Department provides key support to the entire Country program in procurement, asset management, warehouse management, fleet management and facilities & office management for successful program implementation.
THE POSITION Summary The Operations Officer is responsible for overseeing procurement, logistics and operations while working closely with Program, Administration, Finance and Logistics. The Officer is instrumental in supporting program activities through their services.

Duties and responsibilities

ESSENTIAL JOB RESPONSIBILITIES
 

Procurement

• Daily coordination of MC procurement activities.
• Full understanding of MC procurement policies and formats. Assist, as needed, in training staff on these policies.
• Assist Program and operational personnel in regular procurement planning meetings.
• Assists staff as needed in creating clear and understandable purchase requests and other documentation.
• Collect quotations and bids from the market for PRs as assigned by a manager – as per Mercy Corps standards and formats.
• Prepare the required documentation of supplies and transactions and complete them with Mercy Corps standards.
• Assist in the maintenance of thorough procurement files as outlined in the Field Procurement Policies and Procedures.
• Assist the program and office staff with procurement activities, as required.

Operations:

• Manage the fleet and movements and ensure travel for national and international Mercy

             Corps or official visitors as per the movement plans.

• Must have a clear understanding of all operations policies and requirements.
• Any coordination required with multiple stakeholders (internal/ external) for commodities movement for and to warehouse.
• Assist in purchasing items required for office operations in coordination with procurement.
• Receive and certify all purchases made by Mercy Corps in the field office for operational use.
• Document all Logistics procedures and keep file copies of all documentation.
• Responsible for Fleet management and reporting.
• Responsible for Warehouse management and reporting.
• Responsible for Assets and Inventory management and reporting.
• Responsible for admin, facilities management and facility contracts for Mercy Corps offices, guesthouses and warehouses.
• Maintain a clear record of all leases.
• Assist in operation utility bills like water and power bills.
• Manage the transportation of goods/supplies in Mercy Corps operational areas and to beneficiaries.
•  Ensure that commodities stored in the warehouse/storage are safe and in good condition. Contributes to team effort by accomplishing related results as needed.

Safeguarding Responsibilities

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work
• Practices the values of Mercy Corps, including respecting the dignity and well-being of participants and fellow team members
   
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options

SUPERVISORY RESPONSIBILITY

None As required (Guards, Drivers, Cleaners)

ACCOUNTABILITY

Reports Directly To: Head of Base with a dotted technical reporting line to Procurement and Operations Managers.

ACCOUNTABILITY TO PARTICIPANTS AND STAKEHOLDERS

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification, Skills and Experience Required

MINIMUM QUALIFICATION &TRANSFERABLE SKILLS

• Bachelor’s degree in a relevant field (e.g., logistics, supply chain, business administration, operations, or a related discipline).
• Minimum 3-5 years of experience in large-scale procurement and logistics, Administration, Assets, Fleet Management and Warehousing.
• Ability to interact effectively with international and national personnel.
• Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members, and a proven ability to solve problems independently without direct supervision.
• Excellent oral and written English skills.
• Proficiency in MS Office applications, especially in MS Excel.
• Strong organisational, planning, and coordination skills.
• A demonstrated ability to multi-task and process information into action so as not to delay program activities.
• A clear understanding of procurement ethics and donor compliance is essential.
• Professional procurement or logistics qualification is desired.
• Prior Knowledge of the e-procurement system is an added advantage

SUCCESS FACTORS

The successful Operations Officer will coordinate procurement tasks to deliver successful programs while demonstrating excellent stewardship of donor funds and compliance with Mercy Corps and donor regulations. They will maintain strong cooperative relationships with other departments and interact effectively with international and national personnel both in a managerial and training capacity while demonstrating the ability to multi-task, meet deadlines and process information in support of changing program activities. The most successful Mercy Corps staff members have a solid commitment to

teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.

Living Conditions / Environmental Conditions

The position is based in Atbara, and it requires up to 40% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. Housing for this role is in individual housing, and staff will have access to good medical services, and the living situation is of a high standard.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Team Efficiency and Effectiveness

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognise that building a strong and effective team is an ongoing process,and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are

expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct policies and values at all times. Team members are required to complete mandatory Code of Conduct e learning courses upon hire and on an annual basis.

As an applicant, if you witnessor experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline ([اضغط هنا لمشاهدة البريد اﻹلكتروني]).