Candidate must be available in UAE
- Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
- Cater to client queries by providing accurate data using appropriate communication channels.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
- Collaborate with the managers to stay informed about changes in company rules and new projects.
- Understand client requirements to identify and resolve any shortcomings or flaws in a product.
Skills
- Proven customer support experience.
- Familiarity with CRM systems and practices.
- Adept in addressing client questions through effective telephonic conversation.
- Portraying impressive communication and interpersonal skills with good command of professional vocabulary.
- A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
- Excellent computer skills.