- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
Proven experience as telesales representative or other sales/customer service roleProven track record of successfully meeting sales quota preferably over the phoneAbility to learn about products and services and describe/explain them to prospectsExcellent communication and interpersonal skillsOutstanding negotiation skills with the ability to resolve issues and address complaints