Job Description

The IT Officer will be responsible for providing comprehensive technical support across various IT domains, including networking, general IT, graphic design, hardware troubleshooting, SQL language proficiency, and website & social media management. This role will involve maintaining system integrity, resolving technical issues, and implementing innovative solutions to optimize IT infrastructure and operations .

Network Management and Maintenance:

1. Configure, install, and maintain network infrastructure at both head office and project sites, including routers, switches, and firewalls.
2. Monitor network performance and security at all locations, identifying and resolving issues as they arise.
3. Implement network protocols and security measures to ensure data integrity and confidentiality across all sites.
4. Provide technical support for network-related issues, troubleshooting connectivity issues, and optimizing network performance.

General IT Support:

1. Provide technical assistance and support to end-users at both head office and project sites, troubleshooting hardware and software issues.
2. Install, configure, and maintain computer systems, peripherals, and software applications across all locations.
3. Perform system upgrades and patches at both head office and project sites, ensuring system stability and security.
4. Assist in the development and implementation of IT policies, procedures, and best practices applicable to all locations.

Graphic Design:

1. Develop and design graphic elements for digital and print media at both head office and project sites, including marketing materials, presentations, and website content.
2. Use graphic design software and tools to create visually appealing and engaging designs.
3. Collaborate with internal teams at all locations to understand design requirements and deliver creative solutions.

Hardware Troubleshooting:

1. Diagnose and resolve hardware issues at both head office and project sites, including desktops, laptops, printers, and other peripherals.
2. Perform hardware upgrades and repairs at all locations, ensuring equipment functionality and reliability.
3. Provide recommendations for hardware procurement and replacement based on technical requirements and budget constraints at both head office and project sites.

SQL Language Proficiency:

1. Develop and maintain SQL databases at both head office and project sites, writing queries and scripts to retrieve and manipulate data.
2. Optimize database performance across all locations, ensuring efficient data storage and retrieval.
3. Troubleshoot database issues and implement solutions to address performance bottlenecks and data inconsistencies at both head office and project sites.

Website & Social Media Management:

1. Manage company websites at both head office and project sites, including content updates, maintenance, and optimization for search engines.
2. Develop and implement social media strategies at all locations to enhance brand visibility and engagement.
3. Monitor social media channels at both head office and project sites, responding to inquiries and comments and managing online reputation.

Reporting and Documentation:

1. Prepare and maintain documentation related to IT systems, procedures, and configurations at both head office and project sites.
2. Generate reports on IT performance, trends, and issues at all locations, providing insights for decision-making and improvement initiatives.

Compliance:

1. Comply with QHSE legal requirements, procedures, rules & responsibilities.
2. Administer the company's values on all given occasions.
3. Perform any other tasks as stipulated by the Head of Department (HOD).