Duty Station: Kassala
Closing Date: 28 Oct 2026

Background

WHO WE ARE

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and at the same time promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

OUR VALUES 

At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

THE PURPOSE

The Assistant & Information Management (IM) Officer provides (high-level) administrative support and oversees information management including records acquisition, either independently or under the supervision of the Executive Assistant and IM Officer. S/he acts as a reference person for written protocols, correspondence, and standard tools.

REPORTS TO (ROLE)

KAS Head of Sub delegation and Executive Assistant and IM Officer

Duties and responsibilities

• Screens, prioritizes, and tracks Delegation correspondence, manages schedules, and organizes internal and external meetings including all logistical arrangements.
• Drafts, translates, and proofreads formal communications in English, ensuring full alignment with the ICRC Correspondence Manual, protocol, and visual identity standards.
• Maintains professional networks, coordinates with government offices to follow up on official letters, and updates facilitation letter details for local authorities.
• Systematically organizes briefings for incoming mobile/resident staff, debriefings for departing staff, and coordinates official visit itineraries.
• Overseas end-to-end document lifecycles—including filing, archiving, inventory control, contingency planning, and monitoring sensitive ICRC stock (headed paper, badges, pins).
• Manages collaborative tools, databases, and Delegation email boxes, while taking the lead in maintaining and promoting the local intranet page.
• Translates institutional IM policies (Data Protection, Information Security) into local guidelines, acting as a change agent to drive user adoption.
• Conducts regular briefings, refresher sessions, and workshops on correspondence, protocol, and IM tools for staff, sub-sites, and IM focal points.
• Handles routine secretarial duties, manages supply/service ordering with financial follow-ups, and ensures Delegation organizational charts and contact lists are updated.
• Serves as official coverage for the EAIMO and Administrative Assistant during absences, providing ad-hoc IM support to Sub-Delegations as needed.

Minimum Qualification, Skills and Experience Required

DESIRED PROFILE AND SKILLS

• Strongly motivated by humanitarian work
• Able to work under pressure in a potentially dangerous environment

CERTIFICATIONS / EDUCATION REQUIRED

• University degree or diploma or equivalent training and experience in Information Science, or related areas, is an asset.
• Experience dealing with national authorities, government agencies such as Ministries.
• Excellent command of English, knowledge of French an asset.
• Advanced computer skills including Microsoft Office suite, SharePoint and HCL Notes.
• Good knowledge in Information management, records management, project management.
• Excellent interpersonal and communication skills including the ability to produce written material of a high standard without supervision.
• Strong attention to detail and ability to follow through with a high-level of accuracy. 
• Outstanding organizational, prioritization, and time management skills.
• Pro-activeness to set priorities under tight deadlines.
• Critical thinking and analytical skills, sense of initiative, curiosity, and creativity.
• Energetic and perseverant with ability to work independently with minimal guidance to drive things forward in a disciplined manner.
• Good teamwork and coordination skills.
• Interest and capacity to train staff members, with pedagogical skills.
• Adaptable to a continually evolving environment.
• Proven ability to work effectively and cooperatively in a team environment. 
• Must possess the ability to effectively interact with a variety of people with tact and diplomacy and work well under stressful situations.
• Strongly motivated by humanitarian work

PROFESSIONAL EXPERIENCE REQUIRED

• Minimum 3 years’ experience providing executive support in a similar position, preferably in an international organization or company.
• Experience with calendar management and event / meeting planning.
• Service orientated with experience in problem solving and decision making.

IMPORTANT NOTE FOR APPLICANTS 

• Must be a current permanent resident of Kassala (local candidates only).

WHAT WE OFFER 

• Rewarding work in a humanitarian and multicultural environment.
• Competitive employment package with medical insurance.
• In-house training opportunities for personal development.

ADDITIONAL INFORMATION

• Type of role: National Staff
• Working rate: 100%
• Location: Kassala
• Type of contract: Fix-term contract (Extendable)
• Length of assignment: Six months (Extendable)
• Application deadline: 28 October 2026
• Desired starting date: December 2026

HOW TO APPLY

Ready to apply? You will need to upload your resume and a cover letter, copies of your diplomas and certificates, valid license to practice (where relevant), passport, and driving license on the following link:

https://careers.icrc.org/job-invite/33764/

The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.