Call Center Jobs in Sudan in Sudan 2026

2+ years sudanjob

HR and Administration Officer

On-site - Sudan - Darfur Thursday

Human Resources

Vacancy No: 132607 Section/Unit: Support Services/HR Grade Level: H Supervisor: Support Services Manager No. of Post: 1 Duty Station: Central Darfur -Nertiti Duration: 1 Year Closing Date: 27 August 2026<h4>Background</h4>The Danish Refugee Council (DRC), one of the world’s leading NGOs, with a focus on responding to displacement, have been registered in Sudan since 2004, delivering life-saving programming in protection, emergency response, shelter, food security and livelihoods, disaster risk reduction, camp management, and humanitarian mine action. DRC has implemented projects in Central Darfur, South Kordofan, Gedaref, Port Sudan, and White Nile. Sudan hosts one of the largest displaced populations in Africa, with over 3.7 million internally displaced people and over 1.1 million refugees from South Sudan, Ethiopia, Eritrea, Central African Republic, Chad, Yemen and Syria. Against a background of political crisis, Sudan faces economic and social turmoil, with sharp increases in food and energy costs, further exacerbated by disease outbreaks and ongoing conflict. POSITION PROFILE Overall purpose of the role: <figure class="table"><table><tbody><tr><td>The Human Resources and Administration Officer is responsible for supporting the implementation of all HR & administration functions in DRC premises and to support the SSM to carry out its mission in Central Darfur area office to proper handling of HR tasks. </td></tr></tbody></table></figure><h4>Duties and responsibilities</h4> Responsibilities: (in bullet points) <ul><li>Support in national staff recruitment process for the Central Darfur Area office (CD AO), ensuring recruitment is done within specified time limits, in accordance with DRC standards. </li><li>Brief hiring managers on the recruitment processes; filling in necessary forms and tools for hiring process (including interview questionnaires). </li><li>Arrange and conduct timely induction and orientation sessions of code of Conduct Training and PSEA for all new national staff for Central Darfur area office. </li><li>Ensure staff database are up to date on Dynamics for CD AO staff. </li><li>Ensure all records of HR related information (HR database, leave and documents for personnel files, including interview records) are sent on timely basis by Managers and staffs. </li><li>Ensure monthly payroll and payroll reconciliation for CD AO are prepared and submitted on time with accurate information. </li><li>In collaboration with HR department in the country office, launch PADA process for national staff in CD AO by conducting training, monitoring quality and submission rates, providing feedback, conducting analysis of development and training needs, and assisting support all Managers in </li><li>conducting annual Performance Reviews and on-going Performance Management. </li><li>Register and revise all data for newly hired staff on National staff Payroll system and perform all duties related to contract management for CAO </li><li>Supporting CD AO staff with social security form to follow up with the SS Department. </li><li>Representing as Health Insurance focal point of CD AO by updating database, submitting monthly updates (addition, deletion) to the CO and following up with the company representative. </li><li>Support on other tasks when required and any other related tasks assigned by the line manager. </li></ul> Administration<ul><li>Manage and track all utilities payments for CD AO office and GH, and center through the implemented tracking system and ensure timely delivery </li></ul> of service and payments. <ul><li>Support expats to arrange their accommodation at CAO GH and ensure all rooms & Caravans are prepared well to host them </li><li>Managing maintenance of DRC Nertiti office/ GH and Centers (power, water, AC, fire equipment etc.) by allocation handyman on time. </li><li>Supporting internal and external auditing by presenting staff documents from CD AO. </li><li>Manage rental premises payments of Nertiti Office/GH and centers in close collaboration with base manager. </li><li>Manage the DRC’s staff mobile phone lines, including issuance, cancelling of SIM Cards and settling phone bills payments </li><li>Manage Cook & cleaners’ schedule and ensure office & GH cleaning is maintained properly. Also, ensure Expats’ accommodation is prepared decently. </li><li>Managing consumables, supplies, and stationaries by storing them properly in the admin store and tracking them through the admin tracker. Supplies must be distributed and monitored on weekly basis to ensure items are utilized appropriately. Also, with assistance from the logistics team, inventory shall be done whenever receiving items. </li></ul>Any other task assigned by Line Manager <h4>Minimum Qualification, Skills and Experience Required</h4>SKILLS AND EXPERIENCES <figure class="table"><table><tbody><tr><td> <ul><li>Minimum of two years’ relevant experience in administration role </li><li>Strong interpersonal and communications skills with a proven ability to work with a wide range of managers and staff members. </li><li>Good facilitation skills, coaching skills </li><li>Strong Knowledge of Local Labor laws and regulations </li><li>Good attention to detail and ability to work under time pressure. </li><li>Strong analytical skills </li><li>Strong communication skills both writing and oral </li><li>Excellent interpersonal and teamwork skills </li></ul> </td></tr></tbody></table></figure>EDUCATIONAL QUALIFICATIONS <ul><li>Bachelor’s degree in business administration, Human </li><li>Resources or relevant field </li><li>Excellent computer skills (Word, Excel, databases) </li></ul> Key stakeholders: (internal and external) <ul><li>HR/Admin TL, HR Specialist </li><li>SS Manager </li><li>Area Manager </li><li>Finance and supply chain </li></ul> LANGUAGES   <ul><li>Fluency in Arabic, spoken and written </li><li>Good English, spoken and written </li></ul>ALL EMPLOYEES ARE EXPECTED TO DEMONSTRATE DRC FIVE CORE COMPETENCIES <ul><li>Striving for excellence: You focus on achieving results while maintaining efficient processes. </li><li>Collaborating: You engage with relevant stakeholders and encourage constructive feedback.</li><li>Taking the lead: You take ownership of tasks and are open to innovation.</li><li>Communicating: You are clear, concise, and respectful in your communication.</li><li>Demonstrating integrity: You uphold and promote the highest ethical standards and DRC's Code of Conduct. </li></ul>  POSITION DETAILS<ul><li>Type of contract: National </li><li>Contract Length: 12 Month </li><li>Band: H</li><li>Salary Range Starting from (p.m.): USD 00.00 </li><li>Duty station: Nertiti -Central Darfur  </li><li>Start date: As soon as possible</li><li>Closing Date for Application: 27/08/2026</li></ul> Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for national employees. For questions regarding the vacancy. WHAT WE OFFER       <ol><li>Two Bonuses (during two Eid festivals)</li><li>Contribution to National Social Insurance and Pension Fund</li><li>Health Insurance Plan including family</li><li>Group Personal Accidental Insurance</li><li>Excellent Working Environment and Opportunity for Growth</li><li>Various Learning and Development Courses</li></ol>   APPLICATION PROCESS<ol><li>Applications must be submitted through the mentioned link on the page by clicking on “Apply” Button.   </li><li>All applicants must send a cover letter along with an updated CV (we encourage CV no longer than four pages) in English.</li><li>Mentioning three referees' details of your present supervisor and HR along with past employment supervisor in the CV.</li></ol> Note: Applications sent by email will not be considered. In addition, DRC doesn’t charge any fee for any of its recruitment process & believes in equal opportunity in employment regardless. If you have questions, you can visit our <a href="https://job.drc.ngo/support/frequently-asked-questions/">FAQ</a> page. For further information about the Danish Refugee Council, please consult our website: www.drc.ngo. Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, female candidates are particularly encouraged to apply to bridge the gender gap.  Equal Opportunities: DRC is an equal-opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, color, race, marital status, or other protected characteristics.    ***FRAUD ALERT***It has been brought to the attention of the Danish Refugee Council (DRC) that there have been instances of fraudulent job offers, purporting to be from DRC in Sudan. These offers reportedly concern fraudulent employment opportunities to applicants asking for money. DRC would like to stipulate that the organization never charges or accepts any money from job seekers during the recruitment process. DRC recommends that you do not respond to unsolicited offers of employment.      <iframe allow="autoplay; fullscreen" allowfullscreen="" frameborder="0" height="250" src="https://player.vimeo.com/video/62329364" width="640"></iframe>

3 to 3 years sudanjob

Clinical Services Manager

On-site - Sudan - Darfur Wednesday

Healthcare & Medical

Vacancy No: 18 Section/Unit: Program Grade Level: Grade 6 Step 1 Supervisor: Assistant Health Coordinator No. of Post: 1 Duty Station: Kutum locality – North Darfur state Duration: 12 months Closing Date: 02 Sept 2026<h4>Background</h4>GOAL’s mission is to work with the most vulnerable communities to help them respond to and recover from humanitarian crises, and to assist them to build transcendent solutions to mitigate poverty and vulnerability.  GOAL has been working in Sudan since 1985, towards ensuring the poorest and most vulnerable in our world and those affected by humanitarian crises have access to the fundamental rights of life, including but not limited to adequate shelter, food and livelihoods, water and sanitation, nutrition, healthcare, and education. GOAL implements a range of multi-sectoral development, resilience, recovery, and humanitarian responses programs by being sensitive to cross-cutting issues including gender, accountability, child protection, HIV/AIDS. GOAL is currently working directly in North Darfur and South Kordofan States, managed by GOAL offices in these states and in Port Sudan & Omdurman. The current GOAL programmes focus on four main sectors: Primary Health Care, Nutrition, Water Sanitation and Hygiene (WASH) and Food Security and Livelihoods (FSL). General Description of the RoleThe Clinical Services Manager is responsible for providing leadership, technical guidance, and oversight to ensure the effective delivery of quality clinical and preventive health services across supported Primary Health Care Centers (PHCs). The Manager coordinates and supervises clinical operations, ensures compliance with national standards and donor requirements, strengthens referral systems, and supports health staff capacity development. The role also involves coordination with local health authorities, partners, and community stakeholders to improve access, quality, and efficiency of integrated PHC and nutrition services. Overall Objective of the PositionTo strengthen and ensure the provision of high-quality, accessible, and integrated clinical services at PHC level, contributing to improved health outcomes for vulnerable populations, especially children under five, pregnant and lactating women, and other at-risk groups.<h4>Duties and responsibilities</h4>Clinical Service Planning and Coordination<ul><li>Lead the planning and implementation of clinical service delivery across supported PHCs, ensuring integration of curative, preventive, and promotive health services.</li><li>Coordinate with Local Health Departments (LHDs), State Ministry of Health (SMoH), Community Health Committees (CHCs), and partners to align services with national primary health care standards.</li><li>Participate in health coordination and technical working group meetings at locality and state levels.</li><li>Facilitate collaboration between PHC clinical services and other sectors, including nutrition, WASH, protection, and community health.</li></ul> Quality Assurance and Service Delivery<ul><li>Oversee the quality and performance of clinical services, including outpatient consultations, maternal and child health (MCH), reproductive health (RH), Expanded Program on Immunization (EPI), and disease surveillance.</li><li>Ensure adherence to national clinical protocols, guidelines, and infection prevention and control (IPC) standards.</li><li>Strengthen referral pathways between PHCs, stabilization centers, and higher-level facilities.</li><li>Supervise clinical teams and provide on-site technical guidance, case management reviews, and mentoring.</li><li>Support integration of nutrition services (CMAM, IYCF, NIPP) into routine PHC activities.</li></ul> Monitoring, Evaluation, and Reporting<ul><li>Conduct regular monitoring visits to PHCs to evaluate service quality, data accuracy, and overall performance.</li><li>Review and analyze health information data (HMIS) to identify gaps, trends, and areas for improvement.</li><li>Ensure timely and accurate reporting of health indicators to the Health Coordinator, SMoH, and donors.</li><li>Document lessons learned, success stories, and best practices to inform continuous quality improvement.</li></ul> Supply Chain and Medical Logistics Management<ul><li>Oversee forecasting, requisition, and distribution of essential medicines, medical supplies, and equipment.</li><li>Ensure proper stock management, recordkeeping, and rational use of medical commodities.</li><li>Coordinate with the Supply Chain and Warehouse Officers to ensure timely replenishment and accountability.</li><li>Supervise the safe disposal of expired or damaged medical items in compliance with national and donor procedures.</li></ul> Capacity Building and Staff Supervision<ul><li>Lead capacity-building initiatives for clinicians, nurses, and allied health staff on key PHC  components including (Nutrition, IMCI, RH, EPI, IPC, data management, etc.).</li><li>Conduct regular supportive supervision and on-the-job mentoring to strengthen clinical competencies.</li><li>Support development and implementation of training plans and clinical supervision tools in collaboration with SMoH and partners.</li></ul> Emergency Preparedness and Response<ul><li>Support emergency health responses including disease outbreaks, new IDP arrivals, and other humanitarian crises.</li><li>Ensure health service continuity and compliance with emergency response protocols.</li><li>Coordinate with surveillance and outbreak response teams for early detection and containment.</li></ul> Other Duties<ul><li>Represent the organization in relevant coordination forums and technical working groups.</li><li>Perform any other tasks assigned by her/his supervisor or the Health and Nutrition Coordinator or Area Manager to support program goals.</li></ul><h4>Minimum Qualification, Skills and Experience Required</h4><ul><li>Education: Bachelor’s degree in medicine, Nursing, Public Health, or another health-related field from a recognized institution. A Master’s degree in Public Health or Health Management is an asset.</li><li>Experience: Minimum of 3 years of progressive experience managing PHC or clinical programs, preferably in humanitarian settings.</li><li>Technical Skills: Strong knowledge of PHC service delivery, CMAM integration, RH, EPI, IPC, and data management systems.</li><li>Donor Experience: Familiarity with ECHO, BHA, SHF, UNICEF, and WFP-supported projects is highly desirable.</li><li>Computer Skills: Proficiency in MS Word, Excel, PowerPoint, and data reporting tools.</li><li>Language: Excellent written and spoken English.</li><li>Teamwork: Strong leadership, communication, and problem-solving skills; ability to work independently and in multidisciplinary teams.</li><li>Workload Management: Ability to manage multiple priorities, meet deadlines, and perform effectively under pressure.</li></ul>Selected candidate must report physically to Kutum locallity to sign the employment contract and join the organization.  Female candidates are strongly encouraged to applyThis job description is not incorporated in the employment contract. It is intended as a guide and should not be viewed as an inflexible specification as it may be varied from time to time in the light of strategic developments and following discussion with the post holder. GOAL has a Staff Code of Conduct, Safeguarding and Child Protection Policy, which have been developed to ensure the maximum protection of programme participants and children from exploitation. GOAL also has a confidentiality policy ensuring the non-disclosure of any information whatsoever relating to the practices and business of GOAL, acquired in the course of duty, to any other person or organization without authority, except in the normal execution of duty.  Any candidate offered a job with GOAL will be expected to adhere to these policies and other GOAL and Donor policies.  GOAL’s Conflict of Interest Policy applies to all recruitment processes. Staff will be required to declare Conflict of Interest during the process.

Call Center Jobs in Sudan

HR and Administration Officer

Clinical Services Manager

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Call Center Jobs in Sudan

HR and Administration Officer

Clinical Services Manager

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