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<p>Section/Unit: Program Quality and Development<br>Grade Level: 6<br>Supervisor: Programs Accountability Coordinator<br>Duty Station: Khartoum<br>Duration: 6 Months<br>Closing Date: 28 August 2026</p><h4>Background</h4><p>&nbsp;<strong>I. Job Summary:&nbsp;</strong></p><p>The&nbsp;<strong>Feedback and Accountability Mechanism Officer&nbsp;</strong>/Hotline Operator is responsible for managing the day-to-day operation of CARE’s toll-free and other feedback channels at the field office level. The post holder ensures communities, IDPs, and persons of concern have safe, confidential, and accessible means to provide feedback, ask questions, and raise complaints. The role functions in close collaboration with the Accountability Officer, MEAL team, and Program staff to uphold CARE’s Accountability to Affected Populations (AAP) commitments.</p><p>Activities include receiving and registering all calls, ensuring ethical and professional caller engagement, maintaining the FAM database, referring cases for action, and contributing to reporting and learning on feedback trends. The Hotline Operator is also actively involved in FAM awareness, data quality checks, and documenting lessons learned from caller interactions.</p><h4>Duties and responsibilities</h4><p><strong>1- Operate and Manage the Toll-Free Hotline &amp; Other FAM Channels:</strong></p><ul><li>&nbsp;Answer all incoming calls to the CARE toll-free hotline in a professional, ethical, and culturally sensitive manner, in line with CARE SOPs and Do No Harm principles.&nbsp;</li><li>&nbsp;Log, register, and categorize all feedback, complaints, queries, and expressions of gratitude accurately in the secure FAM database on the same day received.&nbsp;</li><li>&nbsp;Ensure confidentiality of caller information and consent for follow-up is obtained and always respected.&nbsp;</li><li>Support other FAM channels during distributions or field visits, as required: help desks, suggestion boxes, face-to-face.</li><li>Ensure all cases are closed within the appropriate timeframe and update case status in the database.</li></ul><p><strong>2- Referral, Follow-Up &amp; Reporting:</strong></p><ul><li>Triage and refer program-specific complaints and sensitive cases, including GBV/PSEA, to the relevant CARE focal point, Program, or Senior Management immediately, following SOPs.&nbsp;</li><li>Provide weekly/monthly feedback and case status updates to callers after resolution. Ensure all&nbsp;actions taken are documented.</li><li>Submit accurate weekly and monthly reports to the Accountability Coordinator: complaints received, referral tracker, dashboard, trends analysis, and recommendations.&nbsp;</li><li>Prepare ad-hoc reports, case studies, and learning documents as required.&nbsp;</li></ul><p><strong>3- Support Accountability &amp; Learning:</strong></p><p>Ensure that; the Feedback and Accountability Mechanism in on place and functioning for all projects and covering all targeted communities;</p><ul><li>Consult each community groups and individual women, men, youth, children, people with disability on their preferred feedback and complaint mechanisms and update the field office tools.</li><li>Conduct regular orientation on the Feedback and Accountability Mechanism (FAM) CARE employs to implementing staff and community groups.</li><li>Assess the functionality of each system and analyse how to ensure best use of the tools by different gender groups</li><li>Provide monthly update on the FAM to staff in the field office and the CO.</li><li>Ensure the FAM database is filled, analysed, and communicated including the monitoring of the responses</li><li>Ensure complainants have received appropriate response on time.</li><li>Conduct satisfaction survey to identify potential improvement areas.</li><li>Select and provide training to community FAM focal persons and other leaders</li><li>Support any other FAM related functions in the state.<strong>&nbsp;</strong></li></ul><p><strong>4- Data Management and Analysis:</strong></p><ul><li>Assists with community feedback /complaints data collection, entry, cleaning, and reporting.&nbsp;</li><li>Develops testing procedures for assessing quality.&nbsp;</li><li>Provides inputs, information and statistics for monthly. quarterly, annual and other reports.</li><li>Ensure quality of data collected by partners.</li><li>Support the programs Accountability Coordinator in preparing data for internal and external reports as required.</li><li>Ensure data are stored online as well as in hard copies accessible by all.</li></ul><p><strong>5- Contribute to the Success of CIS Partnership Approach:</strong></p><ul><li>Periodically review capacity of Accountability functions of the Partner agencies and facilitate partner staff skills and capacity.</li><li>Support, accompany and coach selected partners in M&amp;E functions.</li><li>Provide regular training and on the job training to national [partners and CBOs on FAM related skills.</li></ul><p><strong>6- Uphold CARE Values and contribute to CIS shared priorities:</strong></p><ul><li>Be aware of the CIS Safety and Security Management Plan (SSMP) and always comply with it.</li><li>Be aware of CARE’s commitments to Gender and Diversity, and strive to uphold them.</li><li>Always promote CARE’s core values.</li><li>Other priority tasks as required by management, for overall benefit of CIS.</li><li>Perform other assigned duties.</li></ul><p><strong>IV. Contacts and Key Relationships:</strong></p><ul><li>The <strong>Feedback and Accountability Mechanism Officer /hotline operator&nbsp;</strong>is expected to establish and maintain good relations with program coordinators, managers and officers, heads of offices, and members of the Program Team in Khartoum. S/he will build relationships with partners.</li></ul><p><strong>Internal Communication:</strong></p><ul><li>Line Managers: High level of Communication to report, seek approvals, sharing views to strengthen the program areas and to ensure continues support for the program.</li><li>Project team (manager/officers/coordinators: High level of communication to support and provide hand holding support to understand the model, keep project on track, timely reporting and to respond to queries.</li></ul><p><strong>External Communication:</strong></p><ul><li>Partners – high level of communication to share and understand progress of the program.</li></ul><p><strong>V. Working Conditions:</strong></p><ul><li>As stated in the terms of contract and the CARE International Sudan HR manual.</li><li>The position will be based in Khartoum with at least 50% field requirement.</li><li>security sensitive area and the officer shall comply with, and be facilitated to operate within, the framework of the CARE International Sudan safety protocols.</li></ul><p>&nbsp;</p><h4>Minimum Qualification, Skills and Experience Required</h4><ul><li>INGO/&nbsp;NGO experience&nbsp;– 2&nbsp;years&nbsp;in programme monitoring and evaluation</li><li>A BSc Degree in Social Sciences, Development Studies, Agricultural Science and other discipline relevant to rural development.</li></ul><p><strong>Competencies:</strong></p><ul><li>Action oriented.</li><li>A solid understanding of the management of cross cutting issues, with a focus on participatory processes, integrated programming and gender issues;&nbsp;</li><li>Supportive attitude towards processes of strengthening staff capacity;&nbsp;</li><li>Ability to thrive in a fast-paced, multi-tasking environment;&nbsp;</li><li>Strong organizational skills;&nbsp;</li><li>Arabic and English- fluent written and spoken.</li><li>Ability&nbsp;and willingness to&nbsp;travel to locations&nbsp;on Khartoum&nbsp;and live in sometime&nbsp;basic conditions.</li></ul><p>&nbsp;</p><p><strong>Desirable qualifications and Competencies:</strong></p><ul><li>Qualifications- preferably&nbsp;specialist training in Programs Accountability&nbsp;related&nbsp;subject.</li><li>Good level of proficiency in Windows Excel and quantitative analysis.</li><li>Demonstrated ability to train and build capacity of others.</li></ul><p> &nbsp;</p> <p> &nbsp;</p> <p> &nbsp;</p> <p> &nbsp;</p>

<p>JOB CODE: MS01904<br>SALARY: 1755 $<br>Section/Unit: MEDICAL & PARAMEDICAL<br>Grade Level: 8<br>Supervisor: MIDWIFE ACTIVITY MANAGER/NURSING ACTIVITY MANAGER/MEDICAL ACTIVITY MANAGER<br>No. of Post: 1<br>Duty Station: NORTH KORDOFAN - EL OBEID<br>Duration: Fixed-term contract ending on 31 December 2026, with the possibility of extension<br>Closing Date: 20 August 2026</p><h4>Background</h4><p>We are seeking motivated professionals who will Supervising the clinical activities and guaranteeing the quality of midwifery care in the SRH, according to MSF protocols, values and universal hygiene standards in order to provide a high-quality Mother and Child Health (MCH) care to the population.</p><h4>Duties and responsibilities</h4><ul><li>Supervising, supporting and evaluating the team under his/her responsibility particularly midwives, midwife assistants and other related staff in her team such as cleaners. Planning and organizing their work (areas, days, absences, visits, holidays, etc) and coaching them in their work with special focus in following all appropriate protocols and procedures</li><li>Ensuring team work and a professional relationship between maternity and other departments.</li><li>Supervising the clinical activities in all the maternity departments&nbsp;and activities such as ante-natal consultations, delivery and after delivery follow up, post-natal consultations, family planning consultations, new-born vaccinations and liaising with the Medical Doctor about the patients who need special care times, visiting hours, etc.</li><li>Ensuring that the staff on duty knows, implements and follows at all times the universal hygiene standards/ precautions, bio-hazard prevention and infection control in the medical premises ensuring high standards of hygiene in the working environment</li><li>Ensuring that all staff using medical devices are qualified and trained, cleaning and minor maintenance tasks are performed&nbsp; according to the protocols, reporting any malfunction to the project biomedical service.</li><li>Being responsible for the department-related pharmacy activities (stock and consumption monitoring) as well as maintenance of the medical equipment</li><li>Being responsible for ensuring that all the administrative procedures, patients’ data and documents are filled in correctly and registered for compiling monthly reports reflecting the activity in the department.</li><li>In certain contexts, being responsible for ensuring that the maternity staff is able to identify, receive and provide care to the victims of the victims of violence in collaboration with the Obs &amp; Gyne MD and following the protocols</li></ul><p><strong>MSF Section/Context Specific Accountabilities</strong></p><ul><li>Planning, organizing and implementation of SRH packages/activities (ER, ANC, delivery, PNC, maternity, referrals etc) at Maternity hospital, Al Khor Tagat camp, El Obeid NK state</li><li>Supervising, supporting and evaluating the team under his/her responsibility particularly MOH midwives, midwife assistants and other related staff in her team such as cleaners.&nbsp;</li><li>Planning and organizing their work (rosters, annual leaves, weekly meetings, trainings capacity building, absences, visits etc) and coaching them in their work with special focus in following all appropriate protocols and procedures</li><li>Ensuring teamwork, collaboration and a professional relationship between maternity and other departments.</li><li>Make sure proper daily round, weekly bed side</li><li>Supervising the clinical activities in all the maternity departments and activities such as ante-natal consultations, delivery and after delivery follow up, post-natal consultations, family planning consultations, new-born vaccinations and liaising with the Medical Doctor about the patients who need special care times, visiting hours, etc.</li><li>Ensuring that the staff on duty knows, implements and follows at all times the universal hygiene standards/ precautions, bio-hazard prevention and infection control in the medical premises ensuring high standards of hygiene in the working environment</li><li>Ensuring that all staff using medical devices are qualified and trained, cleaning and minor maintenance tasks are performed according to the protocols, reporting any malfunction to the project biomedical service.</li><li>Being responsible for the department-related pharmacy activities (order, stock management and consumption monitoring using appropriate tools) as well as maintenance of the medical equipment and report to the person responsible (biomed technician, logistics)</li><li>In collaboration with MWAM, prepare and avail PPH, delivery kit and other sets (delivery, suture etc)</li><li>Being responsible for ensuring that all the administrative procedures, patients’ data and documents are filled in correctly and registered for compiling monthly reports reflecting the activity in the department.</li><li>Weekly/biweekly data collection from registration books, data cleaning in collaboration with medical data supervisor/data entry operator</li><li>Participating in and contributing for biweekly report highlighting key achievements, challenges and priorities of the department&nbsp;</li><li>Draft monthly activity plan chronogram including selected topics for capacity building trainings for SRH team</li><li>Objective setting for MSF staffs under her responsibility and do proper evaluation (pms)</li><li>Submit roster attendance sheets regularly before the deadline to the line manager for approval and to HR for incentive payment</li><li>Be focal person for victims of violence&nbsp; one stop care, provide capacity building training for maternity staff to able to identify, receive and provide care to the victims of the victims of violence in collaboration with the Obs &amp; Gyne MD/MWAM/MAM following MSF protocols</li></ul><h4>Minimum Qualification, Skills and Experience Required</h4><figure class="table"><table><tbody><tr><td><strong>Education</strong></td><td>Essential: Diploma of Nurse/Midwife – registered as “Professional Midwife” in Sudan.</td></tr><tr><td><strong>Experience</strong></td><td><p>Essential: Minimum 3 years’ experience as Registered/Professional Midwife in MOH or private hospitals<br>Essential: Registration as a Professional Midwife in Sudan.</p><p>Preferably: previous NGO/INGO experience in SRH related intervention</p></td></tr><tr><td><strong>Languages</strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</td><td>Essential: English B2&nbsp;level and Arabis language&nbsp;</td></tr><tr><td><strong>Knowledge</strong></td><td><p>Essential computer literacy - Office (word, excel and internet)&nbsp;</p><p>Preferable: experience in medical data collection.</p></td></tr><tr><td><strong>Competencies</strong></td><td><p>Results and Quality Orientation L2&nbsp;</p><p>Teamwork and Cooperation L2&nbsp;</p><p>Behavioural Flexibility L2&nbsp;</p><p>Commitment to MSF Principles L2&nbsp;</p><p>Stress Management L3&nbsp;</p></td></tr></tbody></table></figure><p><strong>Interested candidates are requested to submit their Application in a sealed envelope, mentioning (MSF-Spain - Application Midwife Supervisor based in North Kordofan State – El Obeid) to the Labor Office.</strong><br><br><strong>Or</strong><br><br><strong>Submit your Application Online through the following Google Forms link: https://forms.gle/iViMxdipAmTkyK5WA</strong><br><br><strong>Applications must be submitted in English Language including:</strong></p><p>&nbsp;</p><p><strong>✓ Motivation letter in English.</strong><br><strong>✓ Updated CV in English.</strong></p><p><strong>✓ Copy of Personal national ID / Passport.</strong></p><p><strong>✓ Copy of registration as a Professional Midwife in Sudan.</strong></p><p><strong>✓ Copy of relevant bachelor's degree.</strong></p><p><strong>✓ Copy of relevant work certificates.</strong></p><p><strong>✓ Copy of relevant training certificates.</strong></p><blockquote><p><strong>Please note that Applications&nbsp;submitted through any other channel, incomplete applications, or applications that do not meet the specified criteria will not be considered in the recruitment process.</strong></p><p><strong>Your application will be reviewed only after this form is fully completed and all required documents are uploaded.</strong></p><p><strong>Applications submitted through any other channel, or without the full set of documents in each mentioned upload section, will not be processed or considered.</strong></p><p><strong>All information provided will be handled with strict confidentiality and for recruitment purposes only.</strong></p><p><strong>MSF will never ask candidates for money or services as part of the recruitment process. Any such request should be considered fraudulent</strong><br><strong>We will take immediate action against any fraudulent activity</strong></p></blockquote><p><strong>Tests and interviews will be carried out in English.</strong></p><p><strong>Only short-listed candidates will be contacted.</strong><br><br><strong>Administrative&nbsp;conditions:</strong></p><ul><li>This job profile can be adapted and/or changed according to the evolution of the activities, evolution of the Mission and the program needs.</li><li>The general conditions are detailed in the staff regulations, work contract and health policy.</li></ul>MSF is a civil society initiative that brings together individuals committed to the assistance of other human beings in crisis. As such MSF is by choice an association. Each individual working with MSF does it out of conviction and is ready to uphold the values and principles of MSF. MSF OCBA is a people-focused humanitarian organization that offers a diverse, collaborative, and inclusive work environment. We believe this approach enhances our work and we are committed to equity in employment. We embrace diverse backgrounds of people working together to exhibit their passion in action for the social mission of MSF. All applications will be treated with the strictest confidence. MSF provides a work environment that reflects the values of gender equality, teamwork, integrity and a healthy balance of work and life. MSF does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment and discrimination. All selected candidates will, therefore, undergo reference checks.

<p>Vacancy No: HOPE/2026/102<br>Section/Unit: Project Managment<br>Supervisor: Central Programs Manager with copy to Country Director<br>No. of Post: 1<br>Duty Station: Port Sudan/ Khartoum (50% physical presence in Port Sudan / 50% Work from Home)<br>Duration: 2 Months<br>Closing Date: 28 Oct 2026</p><h4>Background</h4><p><img src="data:image/png;base64,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"></p><p>&nbsp;</p><p><strong>HOPE, Port-Sudan Office&nbsp;</strong></p><p><strong>Terms of Reference (TOR)</strong></p><p>&nbsp;</p><p>14 Oct 2026</p><p>No. HOPE/2026/102</p><p><strong>Position / Consultancy Title:</strong> FSL Consultant – for Development of Food Security and Livelihoods (FSL) Standard Operating Procedures (SOPs) and Manual Guideline</p><p>&nbsp;</p><p><strong>Duty Station:</strong> Port Sudan/ Khartoum (50% physical presence in Port Sudan / 50% Work from Home)</p><p>&nbsp;</p><p><strong>Propose Duration&nbsp;of consultancy:</strong> 2 Months&nbsp;</p><p>&nbsp;</p><p><strong>Start Date:</strong>&nbsp;Immediately</p><p>&nbsp;</p><p><strong>Reports to:</strong> Central Programs Manager with copy to Country Director</p><p>&nbsp;</p><p><strong>Total Payment for this assignment</strong>: 3,000 USD (the payment will be in SDG currency using bank rate).</p><p>&nbsp;</p><p><strong>Consultancy application deadline</strong>:&nbsp;28 Oct 2026</p><p>&nbsp;</p><p><strong>Where announced</strong>: Sudan Jobs and Sudan Bids</p><p>&nbsp;</p><p><strong>1. Background</strong></p><p>HOPE is dedicated to delivering impactful humanitarian and developmental interventions to vulnerable populations. In response to ongoing food security challenges and operational requirements in Sudan, HOPE is strengthening its FSL programming. To ensure standardized, high-quality, efficient, and compliant project design and implementation across all field locations, HOPE requires the development of comprehensive Food Security and Livelihoods (FSL) Standard Operating Procedures (SOPs).</p><p><strong>2. Objective of the Consultancy</strong></p><p>The primary objective of this consultancy is to draft, refine, and finalize a&nbsp;Standard Operating Procedures (SOPs) and manuals guideline for HOPE’s Food Security and Livelihoods (FSL) interventions. The SOPs will align with international humanitarian standards (e.g., Sphere, SEADS, FAO guidelines), local Sudanese context, donor requirements, and HOPE organizational standards.</p><p><strong>3. Scope of Work</strong></p><p>The consultant will work under the direct supervision of HOPE management, dividing time between remote deliverables (50% working from home) and in-person engagement, stakeholder interviews, and validation workshops (50% on-site in Port Sudan).</p><p><strong>The SOPs and Manuals guideline for FSL should include the below related activities and roles:</strong></p><ol><li>Provision of agricultural inputs and services including distribute of stable crops seeds, vegetable seeds and agricultural planting &amp; harvesting tools.</li><li>Capacity Development for smallholder farmers on the usage of agricultural technologies includes mentorship and agricultural extension.</li><li>Support irrigated farms and demonstration farms (school farms).</li><li>Establish/ refresh community Agricultural cooperatives and Value Chains Development for cash crop (groundnuts, sesame, sorghum, vegetable, fruits).</li><li>Establish/ refresh community General Cooperatives.</li><li>Livestock support services include vaccination, treatment, deworming, and capacity building.</li><li>Support Crop and Livestock Protection Committees to prevent and mitigate violations of access to natural resources by farmers and pastoralists.</li><li>Support community Kitchens to distribute hoot meal.</li><li>Provision of Food Baskets/ Items.</li><li>Women Empowerment and Provision livelihood assets/ start-up grant on vegetable trade, Soap Making, Perfumes Making, Tailoring, Food Processing, Handcrafts, and Festival renting equipment.</li><li>Vocational training for youth on Welding, Auto-mechanic, Tractor repair &amp; maintenance, Tractor &amp; pump operator, Tricycle repair &amp; maintenance, Mobile phone repair and maintenance, General Electricity, and Bricks Making.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Provision of Business training and Entrepreneurship training.</li><li>Establish and support Village Savings &amp; Loan Association (VSLA).</li><li>Establish and support Agro-business and Human Resource Development for small-scales.</li><li>Provision of milking goats, and Fishing activity.</li><li>Capacity building on Microfinance, and provision of Income Generating Activities (IGAs).</li></ol><h4>Duties and responsibilities</h4><p><strong>Key tasks include:</strong></p><ol><li><strong>Desk Review &amp; Inception Phase:</strong><ul><li>Review HOPE’s existing strategy documents, FSL project proposals, assessment reports, partner agreements, and relevant national guidelines/clusters documents in Sudan.</li><li>Conduct an inception briefing with HOPE management and submit an Inception Report outlining the methodology, work plan, structure of the SOPs, and interview schedules.</li></ul></li><li><strong>Stakeholder Engagement &amp; Assessment (Port Sudan &amp; Remote):</strong><ul><li>Conduct key informant interviews (KIIs) and focus group discussions with internal staff, technical specialists, field officers, relevant technical working groups (FSL Cluster), and partners in Port Sudan.</li><li>Map core FSL processes including targeted food distributions, cash and voucher assistance (CVA) for FSL aspects, agricultural input distributions, livestock support, vocational training, and income-generating activities (IGAs).</li></ul></li><li><strong>Drafting the FSL Standard Operating Procedures (SOPs) and Manual Guideline:</strong><ul><li>Draft clear, practical, step-by-step procedures covering all phases of the FSL project cycle:<ul><li><strong>Needs Assessment &amp; Targeting:</strong> Community engagement, vulnerability criteria, registration, and verification.</li><li><strong>Implementation Modalities:</strong> Cash/Voucher distribution protocols, in-kind food distribution, agricultural/livestock input delivery, and business grant administration.</li></ul></li></ul></li></ol><ul><li><strong>Coops, VSLA, and Agri-</strong>business:&nbsp;Membership, roles, regular meeting, and reporting templets.</li><li><strong>Monitoring, Evaluation, Accountability, and Learning (MEAL):</strong> PDM (Post-Distribution Monitoring), market price monitoring, beneficiary feedback/complaint response mechanisms (CRM).</li><li><strong>Cross-Cutting Issues:</strong> Protection, gender mainstreaming, inclusion of vulnerable groups, and Do No Harm principles.</li><li><strong>Supply Chain &amp; Risk Management:</strong> Coordination with procurement/logistics for input quality assurance and market/security risk mitigation.</li></ul><ol><li><strong>Validation and Finalization:</strong><ul><li>Present the draft SOPs and Manual Guideline in a validation workshop with HOPE program teams and leadership in Port Sudan.</li><li>Incorporate feedback from key stakeholders and produce the final polished SOP document along with practical annexes (checklists, templates, and reporting forms).</li></ul></li></ol><p><strong>4. Key Deliverables</strong></p><ol><li>Inception Report &amp; Detailed Work Plan (Within 5 days of start date).</li><li>First Draft of FSL SOPs and Manual Guideline (Including all relevant annexes and templates).</li><li>Validation Workshop Presentation &amp; Report (Conducted in Port Sudan).</li><li>Finalized FSL SOPs and Manual Guideline (Comprehensive, fully edited document in Word and PDF formats).</li></ol><p><strong>5. Working Modality &amp; Duty Station</strong></p><ul><li>Duty Station<strong>:</strong> Port Sudan/ Khartoum (50%) and Home-Based (50%).</li><li>Schedule<strong>:</strong> The consultant is expected to dedicate specific rotational or block periods in Port Sudan/ Khartoum for field meetings, team consultations, and the validation workshop, while handling research, drafting, and document review from home.</li><li>Duration<strong>:</strong> December 1, 2026 to 31st January 2027.</li></ul><h4>Minimum Qualification, Skills and Experience Required</h4><p><strong>6. Required Qualifications &amp; Experience</strong></p><ul><li>Education<strong>:</strong> Advanced university degree (Master’s preferred) in Agricultural Sciences, Development Studies, Economics, Food Security, Humanitarian Affairs, or a related field.</li><li>Experience:<ul><li>Minimum 7–10 years of professional experience in Food Security and Livelihoods (FSL) program design, management, and strategy development in complex humanitarian settings.</li><li>Proven experience in authoring guidelines, SOPs, policy papers, or manuals for international NGOs or UN agencies.</li><li>Demonstrated familiarity with Cash and Voucher Assistance (CVA), agricultural interventions, emergency food distributions, and livelihoods restoration.</li><li>Deep understanding of the humanitarian context and operational environment in Sudan / Port Sudan is highly desirable.</li></ul></li><li><strong>Competencies:</strong><ul><li>Excellent technical writing, analytical, and communication skills in English (Arabic proficiency is a strong advantage).</li><li>Ability to facilitate participatory workshops and consultations with multi-disciplinary teams.</li></ul></li></ul><p><strong>7. Application &amp; Proposal Submission</strong></p><p>Interested candidates are invited to submit the following documents:</p><ul><li>Technical Proposal: Updated CV/Resume, cover letter outlining suitability, and a brief draft methodology/work plan.</li><li>Financial Proposal: All-inclusive fee covering daily rates, travel/accommodation considerations for Port Sudan time, and remote work costs.</li><li>Work Samples: 1–2 samples of previous SOPs, manuals, or similar technical documents authored by the applicant</li></ul><p><strong>8. Expected Duration and Location and Payment Schedule&nbsp;</strong></p><p><strong>Location &amp; Working Modality</strong></p><p>The consultancy will follow a hybrid working model, split as follows:</p><ul><li>50% Working from Home (WFH): Desk research, tool development, data processing, drafting, and remote coordination.</li><li>50% In-Person Presence in Port Sudan: Key informant interviews, technical consultations with the FSL cluster and HOPE leadership, stakeholder validation, and final presentation of deliverables.</li></ul><p><strong>Duration &amp; Work Plan</strong></p><p>The exact timeline and operational duration will be agreed upon between HOPE and the selected FSL Consultant based on the approved methodology and work plan.</p><p>The consultant shall submit a detailed work plan indicating the proposed timeline for:</p><ul><li>Phase 1 (Home-Based): Desk review of secondary data, drafting assessment methodology, and designing FSL tools.</li><li>Phase 2 (Port Sudan): Stakeholder engagement, key informant interviews with FSL technical leads/working groups, and field validation.</li><li>Phase 3 (Home-Based &amp; Port Sudan): Data consolidation, analysis, draft report compilation, and final validation workshop with HOPE SMT in Port Sudan.</li></ul><p><strong>Payment method and Schedule</strong></p><p>The total consultancy fee is USD 3,000 (Three thousand US Dollar only), inclusive of technical fees and remote/home office costs. (Accommodation and travel arrangements for Port Sudan time will be handled as per HOPE standard policies).</p><p>Payment will be processed upon satisfactory completion and acceptance of agreed deliverables, subject to HOPE’s financial procedures and the following milestone schedule:</p><ul><li>Tranche 1 (20%): Upon submission and approval of the Inception Report, methodology, and finalized FSL survey tools (Home-Based).</li><li>Tranche 2 (40%): Upon completion of stakeholder engagements in Port Sudan and submission of the Draft FSL Deliverables (SOPs and Manual) and cleaned dataset.</li><li>Tranche 3 (40%): Upon successful facilitation of the validation session in Port Sudan, integration of feedback, and final approval of the Final FSL Deliverables (SOPs and Manual).</li></ul><p><strong>9. Confidentiality, Data Ownership, and Protection</strong></p><p>All information obtained during the course of this FSL assignment shall be treated with strict confidentiality and used exclusively for the designated scope of work.</p><p>All primary and secondary data, survey tools, raw/cleaned datasets, analytical models, maps, draft/final reports, presentations, and supplementary materials developed under this consultancy shall remain the sole property of HOPE.</p><p>The consultant shall strictly adhere to humanitarian data protection principles and shall not disclose, reproduce, share, or disseminate any project, beneficiary, or organizational information to third parties without prior written authorization from HOPE leadership.</p><p><strong>10. Management and Reporting Line</strong></p><p>The consultant will operate under the following line management and reporting structure:</p><ul><li>Direct Line Manager: Reports directly to the Program Manager for all routine assignment deliverables, technical alignment, operational schedules, and day-to-day coordination.</li><li>Executive Oversight: All formal deliverable submissions, inception reports, milestone payment requests, and official correspondence must be submitted to the Program Manager and Cc’d to the Country Director.</li><li>Technical Collaboration: Works closely with Senior MEAL Officers and FSL Technical Leads in Port Sudan regarding data quality, analytical framework verification, and technical reviews</li></ul><p><strong>11.&nbsp;Requirements: Only short-listed candidates will be called for oral interview</strong></p><p>1. Consultancy application Letter to outline applicant motivation and why you believe you are qualified for this assignment</p><p>2. CV including two (2) personal references.&nbsp;</p><p>3. Certificates that supporting CV.&nbsp;</p><p>4. Relevant tasks/ assignment delivered.</p><p>5. Written Proposal to deliver this assignment.</p><p>The above documents must be sent to HR in Port-Sudan via e-mail of&nbsp;<a href="mailto:hopesudan.kh@gmail.com">hopesudan.hr@gmail.com</a></p><p>&nbsp;</p>