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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Office/Unit/Project Description&nbsp;</strong>&nbsp;</p><br> <br> <p>&nbsp;La nouvelle Stratégie Nationale de Lutte Contre l’Extrémisme Violent et le Terrorisme (SNLCEVT)1 2023-2027 de la Tunisie et son Plan d’Action National présentent une opportunité de renforcement des approches inclusives et coordonnées, répondant concrètement aux besoins des citoyens. La prévention occupe désormais une place centrale dans la stratégie nationale, qui repose sur une approche intégrée combinant des dimensions préventives, sociales, éducatives et culturelles à des mesures sécuritaires.&nbsp;</p><br> <br> <p>&nbsp;L’approche de prévention de l’extrémisme violent (PEV) du Programme des Nations Unies pour le Développement (PNUD) en Tunisie adopte une vision intégrée, visant à la fois les facteurs structurels de fragilisation de la cohésion sociale et les déclencheurs liés aux réponses sécuritaires. Le projet « TARABOT – Cohésion pour prévenir la violence » réalise cette approche, en bâtissant sur le partenariat entre le PNUD et la Commission Nationale de Lutte Contre le Terrorisme (CNLCT) qui a été établi en 2018.&nbsp;&nbsp;</p><br> <br> <p>&nbsp;En 2026-2029 la troisième phase du projet poursuit quatre objectifs spécifiques :&nbsp;</p><br> <br> <p>1.Les mécanismes de mise en œuvre de la SNLCEVT garantissent la coordination interministérielle, la transparence, la redevabilité et l’apprentissage pour une adaptation continue aux changements du contexte ;&nbsp;</p><br> <br> <p>2.Les jeunes des régions vulnérables accèdent à des espaces de jeunesse attractifs, renforçant leur inclusion, leurs compétences et leur résilience face aux comportements à risque ;&nbsp;</p><br> <br> <p>3.Les jeunes fragilisés par les comportements à risque ou en conflit avec la loi bénéficient de parcours de réhabilitation intégrés, favorisant leur réinsertion sociale et réduisant les risques de récidive ou de radicalisation ;&nbsp;</p><br> <br> <p>4.Le système de signalement et fichage appliqué à la PEV est révisé en conformité avec les droits de l’homme et les principes de l’État de droit.&nbsp;</p><br> <br> <p>&nbsp;À ce titre le PNUD recrute un.e Specialiste Technique Principal.e en Prévention de l’Extremisme Violent qui sera responsable de gérer la mise en œuvre du projet et conseiller les équipes du bureau pays du PNUD et les partenaires locaux sur les approches techniques et méthodologique appropriées. Ses principales missions seront de fournir un appui technique sur la thématique de la PEV et d’assurer le rôle de chef.fe de projet pour assurer que les activités soient mises en œuvre conformément aux plans annuels de travail établis. De même elle/il appuiera les efforts du bureau pays pour la mobilisation de ressources pour ce projet et d’autres interventions en lien avec la thématique. Elle/il appuiera le développement et le suivi de la mise en œuvre d’une stratégie commune au PNUD en Tunisie en matière de prévention de l’extrémisme violent et renforcement de la cohésion sociale, pour informer les actions sur cette thématique menées par d’autres projets du PNUD et maximiser les synergies programmatiques. Elle/il accompagnera les efforts du PNUD pour renforcer le partenariat sur cette thématique avec d’autres agences du système des Nations Unies en Tunisie et d’autres partenaires de développement tout en assurant le positionnement stratégique du bureau de pays. Elle/il renforcera la documentation et le partage de connaissances et de bonnes pratiques en matière de PEV en Tunisie et dans la région.&nbsp;</p><br> <br> <p><strong>Scope of Work&nbsp;</strong>&nbsp;</p><br> <br> <p><strong>1.Assurer la mise en œuvre du projet TARABOT :</strong>&nbsp;</p><br> <br> <ul> <li>Préparer des plans de travail annuels du projet ;&nbsp;</li> </ul> <br> <ul> <li>Coordonner la mise en œuvre des activités du projet conformément au plan de travail annuel et en conformité avec les politiques et procédures du PNUD et les priorités stratégiques du bureau pays ;&nbsp;</li> </ul> <br> <br> <ul> <li>Assurer le recrutement, supervision et évaluation de la performance du personnel et des consultants nécessaires à la mise en œuvre du projet ;&nbsp;</li> </ul> <br> <ul> <li>Gérer une équipe de projet solide et compétente, avec la capacité d’assurer un appui technique de haute qualité ;&nbsp;</li> </ul> <br> <ul> <li>Développer des termes de référence et notes conceptuelles concernant les activités programmées ;&nbsp;</li> </ul> <br> <ul> <li>Préparer des rapports périodiques de mise en œuvre du projet (état d’avancement, défis, opportunités, recommandations) ;&nbsp;</li> </ul> <br> <ul> <li>Organiser et faire le suivi des réunions du Comités de Pilotage (COPIL) du projet et préparation des rapports et présentations requises ;&nbsp;</li> </ul> <br> <ul> <li>Mise en œuvre d’un système de monitoring de progrès et du registre de risques et documentation des actualisations ;&nbsp; &nbsp;</li> </ul> <br> <ul> <li>Assurer le suivi du progrès du projet selon les indicateurs définis dans le document de projet et révision du cadre de résultats avec l’autorisation du COPIL, si nécessaire&nbsp;</li> </ul> <br> <ul> <li>Coordonner des évaluations et élaborations des systèmes de suivi et d’amélioration ;&nbsp;&nbsp; &nbsp;</li> </ul> <br> <ul> <li>Assurer la gestion financière des ressources du projet selon les règles du PNUD et les accords signés avec les bailleurs de fonds ;&nbsp;</li> </ul> <br> <ul> <li>Garantir la conformité avec les standards de programmation du PNUD (ex. assurance qualité, standards sociaux et environnementaux, modalités de gestion dans Quantum, etc.).&nbsp;</li> </ul> <br> <p><strong>2.Fournir une expertise technique dans le domaine de la prévention de l’extrémisme violent et le renforcement de la cohésion sociale :</strong>&nbsp;</p><br> <br> <ul> <li>Fournir une expertise substantive et apporter un appui technique en matière de prévention de l’extrémisme violent et de renforcement de la cohésion sociale au bureau du PNUD et aux partenaires nationaux, y compris la société civile ;&nbsp;</li> </ul> <br> <ul> <li>Contribuer aux exercices de planification stratégiques et à la révision/ évaluation de ces documents ;&nbsp;&nbsp;</li> </ul> <br> <ul> <li>Assurer l’intégration des thématiques transversales, telles que le genre, les droits de l’homme et ne laisser personne de côté ;&nbsp;</li> </ul> <br> <ul> <li>Coordonner le développement et le suivi de la mise en œuvre d’une stratégie commune du PNUD Tunisie en matière de renforcement de la cohésion sociale.&nbsp;</li> </ul> <br> <p><strong>3.Assurer et conseiller sur la mise en place et le renforcement de partenariats stratégiques (intra-UN, partenaires nationaux et internationaux) et contribuer à la mobilisation des ressources :</strong>&nbsp;</p><br> <br> <ul> <li>Assurer la coordination avec d’autres agences des Nations Unies dans le cadre du projet TARABOT ;&nbsp;</li> </ul> <br> <ul> <li>Assurer la coordination et l’alignement des intervention du PNUD en matière de PEV et renforcement de la cohésion sociale avec celles des principaux partenaires de développement en Tunisie ;&nbsp;</li> </ul> <br> <br> <ul> <li>Établir et renforcer des relations stratégiques avec des partenaires institutionnels tunisiens qui préfigurent des collaborations de long terme ; spécifiquement assurer la consolidation des relations avec la CNLCT et les ministères de l’Intérieur, des Affaires Sociales et de la Jeunesse et des Sports ;&nbsp;</li> </ul> <br> <ul> <li>Identifier les opportunités de financement dans le domaine de la PEV et renforcement de la cohésion sociale pour consolider l’appui financier au projet en cours et pour l’initiation de nouveaux projets et initiatives ;&nbsp;</li> </ul> <br> <ul> <li>Assurer la liaison et la consolidation de bonnes relations de collaboration avec les bailleurs de fonds du projet ;&nbsp;</li> </ul> <br> <ul> <li>Coordonner l’élaboration de briefs, notes conceptuelles et autres nouveaux documents de projet selon les règles du PNUD et les priorités des bailleurs de fonds/ partenaires.&nbsp;</li> </ul> <br> <p><strong>4.Assurer &nbsp;la gestion des connaissances et le partage des leçons apprises au sein du système des Nations Unies et avec les partenaires externes :&nbsp;</strong>&nbsp;</p><br> <br> <ul> <li>Renforcer la documentation et la production de connaissances à travers des activités de recherche et de suivi et évaluation ;&nbsp;</li> </ul> <br> <ul> <li>Promouvoir le partage d’information au niveau national, régional et global, notamment à travers les réseaux du PNUD ;&nbsp;</li> </ul> <br> <ul> <li>Établir et maintenir une collaboration étroite avec les bureaux régionaux du PNUD pour les États Arabes et l’Afrique en matière de PEV et renforcement de la cohésion sociale ;&nbsp;</li> </ul> <br> <ul> <li>Définir les complémentarités et synergies potentielles avec les autres initiatives du PNUD pour y inclure la perspective de prévention du PVE et renforcement de la cohésion sociale.&nbsp;</li> </ul> <br> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organisation.&nbsp;</p><br> <br> <p><strong>Institutional Arrangement</strong>&nbsp;</p><br> <br> <p>La/le Specialiste Technique Principal.e en Prévention de l’Extremisme Violent sera sous la supervision directe du Team Leader du Cluster Gouvernance.&nbsp;</p><br> <br> <p><strong>Competencies</strong>&nbsp;</p><br> <br> <p>&nbsp;La/le candidat.e devra démontrer les competence suivantes :&nbsp;</p><br> <br> <br> <p>&nbsp;<u>Compétences de base</u>&nbsp;</p><br> <br> <p><strong>Obtenir des résultats :</strong>&nbsp;</p><br> <br> <br> <p>LEVEL 3: Set and align challenging, achievable objectives for multiple projects, have lasting impact.&nbsp;</p><br> <br> <br> <br> <p><strong>Penser de manière innovante :</strong>&nbsp;</p><br> <br> <br> <p>LEVEL 3: Proactively mitigate potential risks, develop new ideas to solve complex problems.&nbsp;</p><br> <br> <br> <br> <p><strong>Apprendre en continu :</strong>&nbsp;</p><br> <br> <br> <p>LEVEL 3: Create and act on opportunities to expand horizons, diversify experiences.&nbsp;</p><br> <br> <br> <br> <p><strong>S'adapter avec agilité :</strong>&nbsp;</p><br> <br> <br> <p>LEVEL 3: Proactively initiate and champion change, manage multiple competing demands.&nbsp;</p><br> <br> <br> <br> <p><strong>Agir avec détermination :</strong>&nbsp;</p><br> <br> <br> <p>LEVEL 3: Think beyond immediate task/barriers and take action to achieve greater results.&nbsp;</p><br> <br> <br> <br> <p><strong>S'engager et collaborer :</strong>&nbsp;</p><br> <br> <br> <p>LEVEL 3: Political savvy, navigate complex landscape, champion inter-agency collaboration.&nbsp;</p><br> <br> <br> <br> <p><strong>Favoriser la diversité et l'inclusion :</strong>&nbsp;</p><br> <br> <br> <p>LEVEL 3: Appreciate benefits of diverse workforce and champion inclusivity.&nbsp;</p><br> <br> <br> <br> <br> <br> <p><u>People Management Competencies</u></p><br> <br> <p>Les competences PNUD en matière de gestion du personnel sont disponibles sur ce <u>site</u><u>.</u></p><br> <br> <p><u>Compétence transversales et techniques</u></p><br> <br> <p><strong>Domaine Thématique&nbsp;</strong></p><br> <br> <br> <p><strong>Nom&nbsp;&nbsp;</strong></p><br> <br> <br> <p><strong>Définition&nbsp;&nbsp;</strong></p><br> <br> <br> <br> <p><strong>Direction et stratégie organisationnelle</strong>&nbsp;</p><br> <br> <br> <p>Négociation et influence&nbsp;</p><br> <br> <br> <p>Capacité à s'entendre, à persuader les autres, à résoudre les points de divergence, à tirer parti de l'issue du dialogue, à négocier des solutions mutuellement acceptables par le biais de compromis et à créer des situations « gagnant-gagnant »&nbsp;</p><br> <br> <br> <br> <p><strong>Direction et stratégie organisationnelle</strong>&nbsp;</p><br> <br> <br> <p>Pensée systémique&nbsp;</p><br> <br> <br> <p>Capacité d'utiliser l'analyse objective des problèmes et le jugement pour comprendre comment des éléments interdépendants coexistent au sein d'un processus ou d'un système global, et pour examiner comment la modification d'un élément peut avoir un impact sur d'autres parties du système&nbsp;</p><br> <br> <br> <br> <p><strong>Développement des affaires&nbsp;&nbsp;</strong>&nbsp;</p><br> <br> <br> <p>Production de connaissances&nbsp;</p><br> <br> <br> <p>Capacité à faire des recherches et à transformer l'information en connaissances utiles, pertinentes pour le contexte ou répondant à un besoin exprimé&nbsp;</p><br> <br> <br> <br> <p><strong>Gestion organisationnelle</strong>&nbsp;</p><br> <br> <br> <p>Gestion de projet&nbsp;</p><br> <br> <br> <p>Capacité à planifier, organiser, hiérarchiser et contrôler les ressources, les procédures et les protocoles pour atteindre des objectifs spécifiques&nbsp;</p><br> <br> <br> <br> <p><strong>Gestion des partenariats</strong>&nbsp;</p><br> <br> <br> <p>Gestion des relations&nbsp;</p><br> <br> <br> <p>Capacité à s'engager avec un large éventail de partenaires publics et privés, à établir, à maintenir et/ou à renforcer les relations de travail, la confiance et la compréhension mutuelle&nbsp;</p><br> <br> <br> <br> <p><strong>Programme 2030&nbsp;</strong>&nbsp;</p><br> <br> <br> <p>Paix&nbsp;</p><br> <br> <p>Prévention des conflits, consolidation de la paix et institutions réactives&nbsp;</p><br> <br> <br> <p>Prévention de l’extrémisme violent&nbsp;</p><br> <br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via emails and chat; Resolve customer’s inquiries related to billing, how-to-use, technical issues and bugs; Create reports to maintain feedback up to date; Escalate complex issues to engineers as needed; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent English communication skills (both spoken and written); At least 2 years of experience in customer support is a must; Basic troubleshooting skills; High emotional intelligence and empathy; Tech-savvy, able to test and troubleshoot basic technical issues Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with iOS/Android devices; Used to high workload; Experience with CRM systems.<br> Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Product Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What You Will Do: Deliver outstanding customer support via emails and calls; Assist customers with product-related inquiries; Support customers throughout the purchase process; Stay up to date with product changes and updates; Troubleshoot technical issues over the phone; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists; What you need to succeed in this role: Excellent English (C1 for both written and spoken is a must ); 1+ year experience in customer support; Strong verbal communication skills; Previous experience with a wide product range; Comfortable using technical terminology and guiding customers through troubleshooting steps; Pre-sales experience; Attention to details ; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Flexible schedule; Opportunity to cooperate fully remotely ; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code:1SC</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Reports to: Rangeland Ecology and Management Specialist/Country Coordinator - Tunisia Location: Tunis, Tunisia Purpose of the position Provide strategic administrative, operational, and coordination support to the Tunisia Country Office, ensuring smooth office operations, financial compliance, procurement efficiency, and effective engagement with internal and external stakeholders. Serve as a key liaison with government authorities, suppliers, and ICARDA teams to uphold organizational standards and operational excellence. Main responsibilities Office Management &amp; Administrative Support Manage daily office operations and enforce ICARDA policies. Coordinate schedules, meetings, and travel arrangements for senior management and staff. Supervise administrative staff, delegate tasks, and support onboarding of new team members. Maintain office supplies, equipment, and organized filing systems (digital &amp; physical). Plan and execute internal meetings, workshops, and events. Prepare official administrative letters related to all projects implementation matters. Procurement &amp; Financial Administration Support local procurement, vendor management, and compliance with ICARDA policies. Manage end-to-end procurement processes: bids, contracts, documentation, and renewals. Serve as Category B co-signatory for financial transactions, monitor budgets, and assist in monthly financial closure. Maintain accurate documentation for audits and donor reporting. Government Relations &amp; Compliance Liaise with Tunisian authorities for residency permits, customs, and vehicle registration. Maintain official records of ICARDA agreements with government entities. Act as Safety and Security Focal Point, ensuring adherence to security protocols. External Relations &amp; Representation Coordinate logistics for official visits, field missions, and workshops, ensuring compliance with protocols. Support the Country Manager in interactions with embassies, donors, and partners. Maintain strong relationships with service providers and vendors to ensure quality, cost-effective support. Communication &amp; Internal Coordination Facilitate timely and professional internal communication. Coordinate staff travel, calendars, and office administrative workflows. Respond promptly to inquiries and support operational continuity. Terms of appointment, salary, and benefits This is a nationally recruited position for which ICARDA offers an attractive compensation package including a competitive salary, medical insurance, 30 days of annual leave, five months maternity leave, 15 days paternity leave. The successful candidate will be offered an initial contract of 3 years, renewable subject to satisfactory performance, continuous need of the position and availability of fund. The probation period will comply with the applicable labor law of the respective country. Please be advised that ICARDA accepts applications only in English, as per the organization's standard communication language. Applications in other languages will not be considered. Only shortlisted candidates will be contacted.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>BSc in business management, or equivalent, with a minimum of three years' experience in secretarial work and office/administrative support. Demonstrated experience in working on confidential matters, ensuring that discretion is exercised when dealing with sensitive information and inquiries, and ensuring that appropriate confidentiality is maintained at all times. Demonstrated ability to work harmoniously with diverse colleagues and functions. Ability to plan and anticipate problems and to problem solve. Strong organizational, communication, and leadership skills. Financial literacy and procurement expertise. Stakeholder management (internal, external, governmental). Attention to detail, discretion, and confidentiality. Excellent English and Arabic communications skills is required</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010.<br> We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.<br> Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.<br> If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.<br> What you will do: Provide exceptional technical support via calls, chats, and emails; Resolve support inquiries of various difficulties, including “how-to” guidance and product assistance; Gather required technical information to ensure the resolution of complex cases; Ensure customers' satisfaction with any interaction; Maintain working knowledge of our client’s products and services; Securely work with customers’ sensitive information; Troubleshoot common issues using the knowledge base and update transaction statuses when needed; Provide guidance on resolving subscription-related issues; Escalate complex, repetitive, or merchant-related issues to L2 team; Ensure proper case handling and follow-up to support timely issue resolution.<br> What you need to succeed in this role: Excellent English and German communication skills (at least C1 for both spoken and written); Minimum of 1 year of experience in Customer Support; Must be tech-savvy with the ability to quickly learn and navigate new systems, tools, and platforms; Customer-oriented and responsible attitude.<br> Will be a great plus: Experience with Technical Support.<br> Benefits : Schedule: 5 working days, Monday to Friday, from 9am – 5pm, CET; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 33I</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Back-Office Agent today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Manage Coverage Engine workflow end-to-end, completing sourcing, matching, and QA while ensuring checklist compliance; Verify and curate source data, ensuring accuracy of details; Maintain high-quality assets (links, images, and official references); Conduct quality assurance on all outputs, ensuring visual accuracy, realism, and adherence to presentation guidelines; Handle sensitive customer data with care and security; Identify and escalate technical issues via appropriate channels; ensure timely resolution; Support additional operational tasks within scope as needed; What you need to succeed in this role: Excellent English communication skills (C1 for both spoken and written); Strong attention to detail and visual judgment for accurate matching and quality assurance; Ability to consistently follow strict processes, checklists, and guidelines; Good understanding of food and dishes, with resourcefulness for quick online research and verification; Ability to work independently while following established procedures and service expectations; Proficiency in web-based tools and Google Sheets (filters, basic formulas, pivot tables); Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Backup power supply to ensure uninterrupted work.<br> Benefits: Fixed Schedule: Monday–Friday, 9 AM–6 PM, UTC Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p><strong>Head of SL&nbsp;BOS –&nbsp;Algeria, Tunisia &amp; Libya&nbsp;</strong></p><br><br><p>Ericsson is looking for a Head of Service Line&nbsp;BOS –&nbsp;Algeria, Tunisia &amp; Libya&nbsp;as a key role responsible for BOS Engagements and Service Delivery / managed operations in the designated accounts under&nbsp;CU ENA&nbsp;&nbsp;</p><br><br><p>This role will be reporting to the&nbsp;Head of SL BOS&nbsp;of CU ENA&nbsp;and will be part of&nbsp;EMEA&nbsp;SL&nbsp;BOS,&nbsp;and CU&nbsp;ENA&nbsp;CSS (Cloud Software &amp; Services)&nbsp;teams&nbsp;</p><br><br><p>This role, you will&nbsp;be responsible for&nbsp;Presales ,&nbsp;Service Delivery,&nbsp;ADM&nbsp;and ITMS for multi accounts&nbsp;under&nbsp;Algeria, Tunisia &amp; Libya&nbsp;and will take responsibility to enable growth&nbsp;and delivery excellence&nbsp;of the BOS business in the assigned multi accounts under SL BOS&nbsp;ENA&nbsp;Head.&nbsp;&nbsp;</p><br><br><p>You will&nbsp;also&nbsp;take material role in the farming business growth, ensuring management of the farming business across the relevant accounts, accurate financial forecast,&nbsp;reporting and engagement with the relevant CU members, delivery,&nbsp;solutioning teams&nbsp;&amp;&nbsp;other stakeholders to ensure growth of BOS business in the designated accounts, and to allow proactive approach to bridge revenue gaps and over achieve related KPIs.&nbsp;&nbsp;</p><br><br><p>It’s&nbsp;important that you ensure excellence in line with the best practices, quality mandates and profitability targets and securing best customer experience.&nbsp;&nbsp;</p><br><br><p>You will be working closely with the CU CSS teams;&nbsp;Domain Sales Managers and&nbsp;Head of Service Deliveries, and with the delivery and solution teams assigned to the respective accounts under BOS&nbsp;ENA&nbsp;coverage, CSS Operations with full adherence to process, tools, and methods, with accountability on the defined key performance indicators and inline of the clearly set financial ambition.&nbsp;&nbsp;</p><br><br><p><strong>What you will do:&nbsp;</strong></p><br><br><ul><li><p>Team management: managing the team assigned to&nbsp;SI/ADM/ITMS in the&nbsp;multi&nbsp;accounts you are assigned to&nbsp;</p><br><br></li></ul><br><ul><li><p>Interact with&nbsp;Customer Fulfilment Responsible and Customer Solution Responsible (Core 2)&nbsp;to manage the growth accounts and manage Forecast and related activities with accountability on relevant KPIs (financial)&nbsp;</p><br><br></li></ul><br><ul><li><p>Enabling the&nbsp;business&nbsp;growth within the existing customer base and focusing on delivering business value&nbsp;</p><br><br></li></ul><br><ul><li><p>Instil a culture for add on sales and customer value maximization. &nbsp;</p><br><br></li></ul><br><ul><li><p>Drive&nbsp;autonomous&nbsp;Operations,&nbsp;AI&nbsp;and data analytics&nbsp;adoption and Maturity of&nbsp;Operations and ADM,&nbsp;instil&nbsp;innovation culture&nbsp;and&nbsp;&nbsp;leverage&nbsp;technology to transform and&nbsp;revive the MSIT and SI role&nbsp;&nbsp;</p><br><br></li></ul><br><ul><li><p>Responsible for the planning and delivery of&nbsp;ITMS and ADM and&nbsp;supporting MSCOO(s) for any outsourced IT operations within the&nbsp;allocated&nbsp;accounts&nbsp;</p><br><br></li></ul><br><ul><li><p>Responsible for the planning and delivery of SI projects and supporting HOSD(s)&nbsp;for the smooth delivery of the projects within the&nbsp;allocated&nbsp;accounts&nbsp;</p><br><br></li></ul><br><ul><li><p>Ensure&nbsp;SI,&nbsp;ITMS and&nbsp;ADM Execution Excellence with adherence to Service Delivery Tools, Process and Methods including Change Control approval, and managing overall Governance. &nbsp;</p><br><br></li></ul><br><ul><li><p>Drive Digital transformation&nbsp;programs&nbsp;</p><br><br></li></ul><br><ul><li><p>Services Profitability Improvement focus through cost control, quality adherence, and Automation.&nbsp;</p><br><br></li></ul><br><ul><li><p>Set Individual Performance Goals and Development goals for every team member in the&nbsp;assigned accounts&nbsp;&amp; follow up on Individual Performance Goals regularly with individual team members and set performance improvement plan when necessary.&nbsp;</p><br><br></li></ul><br><ul><li><p>Take&nbsp;accountability of the Overall Absorption and the Utilization/Billability of the&nbsp;assigned multi&nbsp;accounts&nbsp;&nbsp;in&nbsp;line with the Organizational targets. &nbsp;</p><br><br></li></ul><br><ul><li><p>Single Point of Contact/Escalation for the&nbsp;any&nbsp;BOS&nbsp;business for the assigned accounts&nbsp; &nbsp;</p><br><br></li></ul><br><ul><li><p>Ensures full adherence with Service Delivery Tools, Process and Methods and this includes and not limited to Maximize Asset Usage, Delivery Model Adherence,&nbsp;TGx&nbsp;Process Adherence, Proper FAS Creation &amp; PCODE reporting adherence, Project Financial Hygiene, Project Documentation Structure and continuous updates, Adherence to Change Control,  Execute on L0/L1/L2 Governance (Watch-list) and ensures preparation for L3 Governance, Cost of Poor Quality Tracker, Delay Tracker, Issues/CSR Trackers, Knowledge Sharing, Lessons Learnt, Reuse&nbsp;</p><br><br></li></ul><br><ul><li><p>Responsible to deliver Financial and Demand Forecast/Landing&nbsp;for designated accounts:&nbsp;Resource Demand/Fulfilment Forecast, Financial Forecast (Quarter and yearly) in alignment with the CU CSS, Quarterly Financial Landing in alignment with&nbsp;CU gulf&nbsp;&nbsp;&nbsp;</p><br><br></li></ul><br><ul><li><p>Ensures Delivery Excellence: LNA Adherence and Quality Mandate,&nbsp;Reduction&nbsp;and closure of&nbsp;relevant&nbsp;CSRs &nbsp;</p><br><br></li></ul><br><ul><li><p>Ensure CPEs are sent on Time and with clear accountability on the customer satisfaction.&nbsp;</p><br><br></li></ul><br>&nbsp;<br><p><span><span><strong>*This position will be either located Tunisia, Algeria or Libya</strong></span></span></p><br><br><p><span><span><strong>Why join Ericsson?</strong></span></span></p><br><br><p><span><span>At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.<br>&nbsp;<br><strong>What happens once you apply?</strong></span></span></p><br><br><p><span><span>Click Here to find all you need to know about what our typical hiring process looks like.</span></span></p><br><br><p><span><span>Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.&nbsp;learn more.</span></span></p><br><br><p><span><span><strong>Req ID:</strong>&nbsp;776878&nbsp;</span></span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails and video calls; Collaborate with internal teams to investigate and resolve customer issues efficiently; Represent the company by ensuring a positive customer experience throughout the issue resolution process; Develop strong product knowledge to provide accurate guidance and support; Assist customers with customized reports and analysis using data visualization tools; Monitor and troubleshoot connection issues using internal and external tools; Maintain detailed records of customer interactions, troubleshooting steps, and resolutions within the support ticketing system; Escalate complex technical issues to engineering teams when required to ensure timely resolution; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent English skills (at least C1 for both spoken and written); 3-5 years of experience in customer and technical support role is a must; Proven knowledge of the payments ecosystem mechanisms; Ability to troubleshoot using databases &amp; other technical tools; Excellent customer-facing skills to ensure a positive customer experience; Strong analytical thinking and research skills; Ability to identify when an escalation to the Engineering team is required; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).<br> Will be a great plus: Experience with SQL \ Postman; Experience with MongoDB , Tableau, Snowflake; QA background.<br> Benefits: Fixed schedule: Monday–Friday, 10 AM - 6 PM GMT+3 Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 3F1</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Reports to: Rangeland Ecology and Management Specialist/Country Coordinator - Tunisia Location: Tunis, Tunisia Purpose of the position Provide strategic administrative, operational, and coordination support to the Tunisia Country Office, ensuring smooth office operations, financial compliance, procurement efficiency, and effective engagement with internal and external stakeholders.<br> Serve as a key liaison with government authorities, suppliers, and ICARDA teams to uphold organizational standards and operational excellence.<br> About ICARDA The International Center for Agricultural Research in the Dry Areas (ICARDA) is a treaty-based international non-profit research organization supported by CGIAR.<br> ICARDA’s mission is to reduce poverty, enhance food, water, and nutritional security, as well as environmental health in the face of global challenges including climate change.<br> We do this through innovative science, strategic partnerships, linking research to development and capacity development that take into account gender equality and the role of youth in transforming the dry areas.<br> ICARDA works in partnership with governments, universities, civil society, national agricultural research organization, other CGIAR Research Centers, and the private sector.<br> With its temporary Headquarters in Beirut, Lebanon, ICARDA operates in regional and country offices across Africa, Asia and the Middle East.<br> For more information: www.<br>icarda.org. Main responsibilities Office Management &amp; Administrative Support · Manage daily office operations and enforce ICARDA policies.<br> · Coordinate schedules, meetings, and travel arrangements for senior management and staff.<br> · Supervise administrative staff, delegate tasks, and support onboarding of new team members.<br> · Maintain office supplies, equipment, and organized filing systems (digital &amp; physical).<br> · Plan and execute internal meetings, workshops, and events.<br> · Prepare official administrative letters related to all projects implementation matters.<br> Procurement &amp; Financial Administration · Support local procurement, vendor management, and compliance with ICARDA policies.<br> · Manage end-to-end procurement processes: bids, contracts, documentation, and renewals.<br> · Serve as Category B co-signatory for financial transactions, monitor budgets, and assist in monthly financial closure.<br> · Maintain accurate documentation for audits and donor reporting.<br> Government Relations &amp; Compliance · Liaise with Tunisian authorities for residency permits, customs, and vehicle registration.<br> · Maintain official records of ICARDA agreements with government entities.<br> · Act as Safety and Security Focal Point, ensuring adherence to security protocols.<br> External Relations &amp; Representation · Coordinate logistics for official visits, field missions, and workshops, ensuring compliance with protocols.<br> · Support the Country Manager in interactions with embassies, donors, and partners.<br> · Maintain strong relationships with service providers and vendors to ensure quality, cost-effective support.<br> Communication &amp; Internal Coordination · Facilitate timely and professional internal communication.<br> · Coordinate staff travel, calendars, and office administrative workflows.<br> · Respond promptly to inquiries and support operational continuity.<br> Terms of appointment, salary, and benefits This is a nationally recruited position for which ICARDA offers an attractive compensation package including a competitive salary, medical insurance, 30 days of annual leave, five months’ maternity leave, 15 days’ paternity leave.<br> The successful candidate will be offered an initial contract of 3 years, renewable subject to satisfactory performance, continuous need of the position and availability of fund.<br> The probation period will comply with the applicable labor law of the respective country.<br> Please be advised that ICARDA accepts applications only in English, as per the organization's standard communication language.<br> Applications in other languages will not be considered.<br> Only shortlisted candidates will be contacted.<br> Education, qualifications, and experience · BSc in business management, or equivalent, with a minimum of three years' experience in secretarial work and office/administrative support.<br> • Demonstrated experience in working on confidential matters, ensuring that discretion is exercised when dealing with sensitive information and inquiries, and ensuring that appropriate confidentiality is maintained at all times.<br> • Demonstrated ability to work harmoniously with diverse colleagues and functions.<br> • Ability to plan and anticipate problems and to problem solve.<br> • Strong organizational, communication, and leadership skills.<br> • Financial literacy and procurement expertise.<br> • Stakeholder management (internal, external, governmental).<br> • Attention to detail, discretion, and confidentiality.<br> • Excellent English and Arabic communications skills is required</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Mozn MOZN is a leading Enterprise AI company enabling organizations to make informed decisions in two critical domains: Financial Crime Prevention and Enterprise Knowledge Intelligence.<br> We’re a diverse, collaborative team of innovators united by a shared purpose: to build AI that delivers tangible business value, builds trust, and empowers people and organizations with augmented intelligence.<br> Our culture is built on the relentless pursuit of excellence and meaningful impact.<br> If you’re passionate about working alongside exceptional talent on world-class AI, and you want the autonomy and runway to do the best work of your career, join us in shaping the future of intelligent enterprises.<br> About the role The MOZN Channel team is a critical pillar of company growth, and we are seeking a high-impact Channel Sales Lead who thrives in fast-paced environments and operates as the architect behind scalable Mozn partner execution.<br> This role is designed for a commercially driven leader who builds the systems, sales motions, and cross-functional alignment that accelerate partner-led activation, pipeline generation, and revenue growth across the Mozn.<br>ai portfolio.<br> As a Channel Sales Lead, you serve as the single-threaded owner of the Mozn partner narrative, translating our: Recruitment → Enablement → Activation → Capability → Demand Generation → Pipeline → Revenue model into a repeatable, execution-ready motion for a curated set of high-value partners, while simultaneously driving direct market penetration and enterprise sales execution.<br> You will work closely with internal teams, pre-sales leaders, marketing, and executive stakeholders to ensure the territory has clear revenue targets, ongoing sales motions, and structured teaming models that convert partner activation into measurable business outcomes.<br> You operate as both: The regional commercial owner The ecosystem builder Your Impact Architect the Mozn.<br>ai single-thread narrative (Recruitment → Enablement → Activation → Capabilities → Demand Gen → Pipeline → Revenue) and ensure every partner interaction ties to measurable ARR.<br> Drive greenfield market penetration through direct enterprise engagement.<br> Build repeatable partner activation and co-sell frameworks that scale across the region.<br> Design territory plans that balance direct selling and partner leverage.<br> Convert enablement into execution by aligning Mozn.<br>ai strategy and partner sellers around defined account targets.<br> Build structured QBR frameworks that track pipeline, revenue, and activation metrics.<br> Serve as the regional commercial face of Mozn across enterprise, government, and partner ecosystems.<br> What you'll do Take responsibility for the sales, strategy and execution of building new and developing existing accounts and partnerships in the assigned territory.<br> Lead strategic enterprise sales together with your partners while also driving direct opportunities independently.<br> Close partnership agreements while balancing revenue impact, speed to market, and long-term ecosystem value.<br> Evaluate the financial and strategic benefits of new and existing partnerships.<br> Track, report, and optimize partner performance, identifying gaps and executing corrective actions.<br> Own territory revenue targets and deliver measurable results.<br> Build and maintain a pipeline of strategic accounts, taking responsibility from prospecting to close, plus managing ongoing relationships.<br> Collaborate cross-functionally with marketing, pre-sales, and leadership around regional growth.<br> Travel as required to meet customers and partners across the region.<br> You will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space.<br> You will be given a lot of responsibility and trust.<br> We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.<br> The fundamentals will be taken care of: competitive compensation, top-tier health insurance, and an enabling culture so that you can focus on what you do best You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI.<br> We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves.<br> 5+ years of enterprise technology sales experience (AI, SaaS, Cybersecurity, Risk, Analytics preferred).<br> Proven success closing complex enterprise deals directly.<br> Experience managing and activating channel partners or system integrators.<br> Experience operating in hybrid direct + indirect sales environments.<br> Demonstrated success penetrating greenfield markets.<br> Strong account planning and quota management skills.<br> Ability to take opportunities end-to-end from prospecting through closure.<br> Strong executive communication and negotiation skills.<br> Highly organized with strong pipeline discipline.<br> Strong ownership and accountability mindset.<br> Fluent in English, Arabic &amp; French.<br></span> </div>

<p>نظرة عامة عن الشركة والوظيفة</p><p>نحن شركة رائدة في قطاع الضيافة، ملتزمة بتقديم تجارب استثنائية لعملائنا وتطوير كوادرنا البشرية من خلال برامج تدريبية متقدمة ومسارات مهنية واضحة. يهدف برنامج القائد التنفيذي في قطاع الضيافة إلى صقل مهارات الإدارة وتنفيذ المشاريع ضمن بيئة عمل سريعة وتنافسية في تونس. سيكون المتدرب جزءاً من فريق إداري يركز على إدارة البرامج وتنسيق المبادرات عبر مختلف وحدات التشغيل لضمان تحقيق أهداف الجودة والربحية والتجربة الاستثنائية للنزلاء.</p><p>المسؤوليات والواجبات الرئيسية</p><ul><li>المساعدة في التخطيط والتنفيذ والمتابعة لبرامج ومبادرات الضيافة ضمن معايير الجودة والميزانية المخصصة.</li><li>تنسيق خطوط التواصل بين الفرق التشغيلية المختلفة (المبيعات، التخطيط، الخدمات الفندقية، التقنية) لضمان التنفيذ السلس للمشروعات.</li><li>إدارة جداول العمل وتتبّع تقدم المشاريع وإعداد تقارير دورية للإدارة العليا.</li><li>تحليل البيانات وتقديم توصيات عملية لتحسين الكفاءة وتحسين تجربة النزلاء.</li><li>دعم عمليات إعداد الميزانية والمراقبة المالية للمشروعات وفق سياسات المؤسسة.</li><li>المساهمة في تقييم المخاطر وتطوير خطط الاستجابة وتخفيفها.</li><li>المشاركة في ورش العمل والتدريبات لتعزيز المعارف والمهارات القيادية في بيئة الضيافة.</li></ul><p>المؤهلات والمتطلبات</p><ul><li>درجة الماجستير في إدارة الأعمال، إدارة الضيافة، أو تخصص ذي صلة.</li><li>سنة واحدة من الخبرة في بيئة الضيافة أو إدارة البرامج والتشغيل.</li><li>إتقان اللغة العربية والإنجليزية قراءة وكتابة ومحادثة (يُفضل اللغة الفرنسية بحسب بيئة العمل).</li><li>مهارات تنظيمية عالية مع قدرة على إدارة عدة مهام ومشروعات في وقت واحد.</li><li>مقدرة عالية على التحليل واتخاذ القرار والدفع باتجاه النتائج.</li><li>إلمام ببرامج إدارة المشاريع وأدوات التحليل (مثل Excel، Power BI، أدوات التخطيط).</li><li>قدرة على العمل ضمن فريق وتحت ضغط والمبادرة وحسن إدارة الوقت.</li></ul><p>المهارات المطلوبة</p><ul><li>قيادة وتوجيه الفرق الصغيرة والمتوسطة بفعالية.</li><li>التواصل الفعّال والقدرة على بناء العلاقات المهنية مع أصحاب المصلحة.</li><li>إدارة الوقت واتخاذ القرارات العملية ضمن إطار زمني محدود.</li><li>المرونة والقدرة على العمل ضمن بيئة متعددة الثقافات والوجهات السياحية المختلفة.</li><li>التحليل وحل المشكلات مع مبادرات التحسين المستمر.</li></ul><p>المزايا والفوائد</p><ul><li>برنامج تدريبي مع إمكانية التطور المهني والانتقال إلى أدوار قيادية لاحقة.</li><li>بيئة عمل داعمة وفرص لتطوير المهارات القيادية وتطبيق أفضل ممارسات إدارة الضيافة.</li><li>شبكة اتصالات مهنية داخلية مع خبراء في قطاع الضيافة.</li><li>تعويض تنافسي وامتيازات وظيفية حسب النظام الداخلي.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Additional Information TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>INTERNAL RECRUITMENT</p><p>Reporting to the head of the flexible insulation workshop</p><p>Required level and professional experience:</p><p>Minimum high school diploma level</p><p>Having a minimum of 5 years' experience in managing and supervising production groups</p><p><br></p><p><b>Technical skills:</b></p><p>Having knowledge of the sewing trades involved in working with flexible insulation</p><p>Having a knack for coordinating between production cells</p><p>Having the ability to track production schedules</p><p>Having basic computer skills (Word, Excel, ERP…)</p><p>Having practiced problem analysis and solving tools</p><p>Behavioral/Managerial Skills:</p><p>Having a sense of listening</p><p>Having the ability to manage conflicts</p><p>Good level of cross-functional communication</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Niveau Bac minimum Ayant une exp rience de 5 ans minimum dans la gestion et la supervision des groupes de production Comp tences techniques : Ayant des connaissances des m tiers de couture des isolants souples Ayant une aisance dans la coordination entre les lots de production Avoir la capacit de faire le suivi des plannings de production Ayant des connaissances de base de l informatique (Word, Excel, ERP ) Ayant pratiqu des outils d analyse et de r solution de probl mes Comp tences comportementales / Manag riales : Avoir le sens de l coute Avoir la capacit g rer les conflits Bon niveau de communication transversale</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Context &amp; Environment Maintien des sites logistiques en conformit technique par rapports aux standards. Maitrise des co ts /d lais. Mise en uvre des plans dActions techniques suite aux audits. Activities Etablissement des travaux dans les diffrents sites (d p t HCL Rad s et les sites aviations) de TolalEnergies Tunisie Effectuer avec les .responsables des siles ,les expressions des besoins des projets inscrits au budget dinvestissement et suivre le processus des travaux durant toutes les phases du projet Pr parer les tudes techniques et engager les bureaux d'tudes. Lancer les consultations et appels doffres des travaux en collaboration avec le service achat Assurer la prise en charge compl te des projets de la phase APD a la phase r alisation Assurer le suivi, le pilotage el le contrle de conformit durant les diffrentes phases Maintien des sites logistiques €n conformit technique par rapports aux standards planning N gocier et valider les modifications pouvant intervenir en cours de r alisation du projet Engager le contrle des r glements et des factures et participer dans la s lection, au choix et dans lEvaluation des fournisseurs en collaboration avec les Achats et le HSEQ Sassurer du respect des standards et des normes techniques dans les diffrentes phases du projet Etablir des commandes sur my eproc el r ceptionner les factures li es aux projets en cours Suivre les diffrentes phases exig es par le r f rentiel ONE-Maeslro dans la gestion des modifications Participer aux audits Maestro, Maestro-LOG el devaluations des risques et tablir les PAC ainsi que le suivi davancement des actions . Assurer lapplication des aspects HSE dans les diffrentes phases du projet. Effectuer les visites et contrles HSE des enlreprise8 lors de la r alisation des projets.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Dipl me d'ing nieur en g nie industrielle / g nie civile / m canique</p><p>Niveau d'exp rience : minimum 2 ans</p><p>Comp tences : gestion de projets, connaissances des sites industrielles, Bonne communication, Rigueur et Int grit , sens de s curit </p><p></p></section>