distribution agent jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, &nbsp;where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.</p><br>The Position<p><b><b>Summary</b></b></p><br><ul><li><p><span>The Commercial &amp; Operations Lead is an integral part of the Extended Enabling Team. She/he will be responsible for developing and implementing commercial and strategic relationships with the Libya agent, organizations and stakeholders in accordance with the company's overarching objective, goals and strategies. She/he will evolve our commercial operations in Libya from reactive tender management to proactive shaping of the end-to-end tendering, procurement, supply chain, products consumption and quantification processes, systematically leveraging best practices and opportunities while developing and testing scalable &amp; high impact innovative tendering solutions to ensure long-term, sustainable partnership.</span></p><br></li></ul><p><b><span>Your responsibilities</span></b></p><br><ul><li><p><span>Developing and implementing commercial strategies according to company goals and objectives aiming to accelerate growth while building and maintaining strong, trusted, long-term partnerships with key stakeholders</span></p><br></li><li><p><span>Together with local Agent, Roche DA Squads and relevant functions, conducting market research and analysis to create detailed business plans on commercial opportunities (expansion, business development etc.)</span></p><br></li><li><p><span>To explore the risk / opportunities of the tender landscape in regards to realising our portfolio ambitions , co-creation of solutions and shape alternative procurement pathways&nbsp;</span></p><br></li><li><p><span>Develop solutions to enhance our competitiveness in strategic tendering including through long term value driven partnerships</span></p><br></li><li><p><span>Take the end-to-end lead for the preparation, response and submission to tenders&nbsp;</span></p><br></li><li><p><span>Assist in setting financial targets and budget development and monitoring</span></p><br></li><li><p><span>Sourcing new partners and executing exciting partnership solutions</span></p><br></li><li><p><span>Negotiating attractive partnership deals and ensuring mutually beneficial partnership terms that are in line with business objectives and strategy</span></p><br></li><li><p><span>Ensure effective partner collaboration by supporting established governance processes, timely facilitation and decision making, relationship management and Channels for communication.</span></p><br></li><li><p><span>Act as a role model and coach for each of the functions involved in day to day management of partnership with Libya</span></p><br></li><li><p><span>Ensure compliance with all applicable internal policies and procedures, regulations and contractual obligations with partners</span></p><br></li><li><p><span>Build and maintain trusting collaborative relationships and alliances with internal and external partners, focused on addressing key business objectives and processes</span><span>Working closely with other functions to foster strategies and drive high impact for the Business&nbsp;</span></p><br></li></ul><p><b>Who You Are</b></p><br><ul><li><p><span>We are looking to hire an energetic, highly motivated, can-do attitude individual who enjoys networking and establishing relationships in a VUCA environment.</span></p><br><ul><li><p><span>You hold a University degree in Business Administration, Finance, Marketing, Economics or any relevant education</span></p><br></li><li><p><span>You have prior experience in similar position and a strong record of success in building strategic partnerships</span></p><br></li><li><p><span>In-depth understanding of market research methods and analysis</span></p><br></li><li><p><span>Solid knowledge of&nbsp; tender management, performance reporting and financial/budgeting processes</span></p><br></li><li><p><span>Commercial awareness partnered with a strategic mindset</span></p><br></li><li><p><span>Excellent organizational and leadership skills</span></p><br></li><li><p><span>Outstanding communication and interpersonal abilities</span></p><br></li><li><p><span>You are able to foster positive partnerships through effective influencing, negotiation and conflict management skills to achieve alignment up and down the organization</span></p><br></li><li><p><span>You have strong Project Management experience and you are skilled in managing various project teams</span></p><br></li><li><p><span>You have experience working with senior stakeholders to find win-win solutions</span></p><br></li><li><p><span>You are highly goal oriented, assertive and a hands-on, problem solver</span></p><br></li><li><p><span>You demonstrate the ability to communicate and present credibly and effectively at all levels of the organization</span></p><br></li><li><p><span>English and Arabic is a must, French is a clear plus.&nbsp;</span></p><br></li></ul></li></ul>Who we are<p>A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.</p><br><p><br>Let’s build a healthier future, together.</p><br><p><b>Roche is an Equal Opportunity Employer.</b></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>RemoFirst is transforming the way businesses hire and manage global teams.<br> Our mission is to enable Freedom of Work by providing an all-in-one global HR platform that simplifies hiring, compliance, payroll, and benefits management.<br> We partner with some of the world’s most innovative companies, including Fortune 500 businesses and leading startups.<br> We are a small but strong team of 250+ people (and growing) hyper-focused on delivering a world-class platform and unparalleled service with our industry-leading partnerships.<br> As a Senior AI Engineer, you will build production-grade conversational AI systems and has a strong foundation in modern AI technologies and hands-on experience designing, evaluating, testing, and deploying AI applications at scale.<br> Responsibilities Design, develop, and maintain production-grade conversational AI systems.<br> Own AI features from technical design through deployment and production support.<br> Design scalable AI architectures and agent workflows.<br> Build and maintain AI evaluation frameworks, benchmarks, and automated testing pipelines.<br> Continuously improve AI quality through experimentation, evaluation, and data-driven optimization.<br> Integrate multiple AI providers and select the best models for different use cases.<br> Monitor production AI systems and proactively improve reliability, quality, and performance.<br> Collaborate with product, frontend, and backend teams to deliver end-to-end AI features.<br> Review technical designs and contribute to engineering best practices.<br> Troubleshoot complex AI and production issues while ensuring high-quality, maintainable solutions.<br> Stay up to date with the latest advancements in Generative AI and apply them where they create business value.<br> Startup environment: RemoFirst is an early-stage startup.<br> You have a voice that can influence, and grow rapidly.<br> An opportunity to build a tech unicorn.<br> Growth opportunity: This is a chance to join an AI-forward company driving innovation through artificial intelligence.<br> As Product Designer, you’ll lead product initiatives that deliver strategic impact.<br> Direct impact: Your work will be at the center of how we grow revenue, support customers, and differentiate in the market.<br> Autonomy and Accountability: We value autonomy and accountability — there’s no bureaucracy or lengthy approval process.<br> We prioritize speed and results to keep moving forward effectively.<br> Work for a Market Leader: Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers.<br> Leadership visibility: Reporting into the Lead AI Engineer which means your projects will be strategic and business-critical.<br> Compensation and perks are great: Competitive compensation.<br> 100% remote work.<br> Culture: You will get to work with some of the best colleagues coming from top tech companies.<br> We lead with respect, kindness, and the right to fail.<br> We value hard yet smart work.<br> Diversity and inclusion are part of our DNA.<br> As we grow and evolve, we welcome your input to help us define our culture further.<br> 5+ years of experience building AI-powered applications in production.<br> Strong knowledge of Large Language Models (LLMs), prompt engineering, AI agents, RAG, tool calling, structured outputs, and orchestration frameworks.<br> Proven experience designing and developing conversational AI systems (voice and/or chat applications).<br> Strong understanding of AI system design, including context management, memory, retrieval, multi-agent workflows, and reasoning pipelines.<br> Experience building AI evaluation frameworks, automated testing pipelines, benchmarking, and regression testing.<br> Demonstrated experience improving AI quality through iterative evaluation and experimentation.<br> Strong software engineering fundamentals, including clean architecture, design patterns, testing, and maintainable code.<br> Experience integrating multiple AI providers such as OpenAI, Anthropic, Gemini, or similar.<br> Experience deploying, monitoring, and maintaining AI applications in production environments.<br> Full-stack development experience with modern backend and frontend technologies.<br> Experience with cloud platforms, APIs, CI/CD pipelines, and production deployments.<br> Strong analytical and problem-solving skills.<br> Ability to evaluate multiple AI approaches and select the most effective solution based on quality, reliability, latency, and cost.<br> Ability to independently own complex AI projects from design through production with minimal supervision.<br> Nice to Have Experience building traditional ML applications.<br> Experience with AI observability, tracing, and monitoring.<br> Experience mentoring engineers and driving engineering best practices.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>RemoFirst is transforming the way businesses hire and manage global teams.<br> Our mission is to enable Freedom of Work by providing an all-in-one global HR platform that simplifies hiring, compliance, payroll, and benefits management.<br> We partner with some of the world’s most innovative companies, including Fortune 500 businesses and leading startups.<br> We are a small but strong team of 250+ people (and growing) hyper-focused on delivering a world-class platform and unparalleled service with our industry-leading partnerships.<br> As a Senior AI Engineer, you will build production-grade conversational AI systems and has a strong foundation in modern AI technologies and hands-on experience designing, evaluating, testing, and deploying AI applications at scale.<br> Responsibilities Design, develop, and maintain production-grade conversational AI systems.<br> Own AI features from technical design through deployment and production support.<br> Design scalable AI architectures and agent workflows.<br> Build and maintain AI evaluation frameworks, benchmarks, and automated testing pipelines.<br> Continuously improve AI quality through experimentation, evaluation, and data-driven optimization.<br> Integrate multiple AI providers and select the best models for different use cases.<br> Monitor production AI systems and proactively improve reliability, quality, and performance.<br> Collaborate with product, frontend, and backend teams to deliver end-to-end AI features.<br> Review technical designs and contribute to engineering best practices.<br> Troubleshoot complex AI and production issues while ensuring high-quality, maintainable solutions.<br> Stay up to date with the latest advancements in Generative AI and apply them where they create business value.<br> Startup environment: RemoFirst is an early-stage startup.<br> You have a voice that can influence, and grow rapidly.<br> An opportunity to build a tech unicorn.<br> Growth opportunity: This is a chance to join an AI-forward company driving innovation through artificial intelligence.<br> As Product Designer, you’ll lead product initiatives that deliver strategic impact.<br> Direct impact: Your work will be at the center of how we grow revenue, support customers, and differentiate in the market.<br> Autonomy and Accountability: We value autonomy and accountability — there’s no bureaucracy or lengthy approval process.<br> We prioritize speed and results to keep moving forward effectively.<br> Work for a Market Leader: Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers.<br> Leadership visibility: Reporting into the Lead AI Engineer which means your projects will be strategic and business-critical.<br> Compensation and perks are great: Competitive compensation.<br> 100% remote work.<br> Culture: You will get to work with some of the best colleagues coming from top tech companies.<br> We lead with respect, kindness, and the right to fail.<br> We value hard yet smart work.<br> Diversity and inclusion are part of our DNA.<br> As we grow and evolve, we welcome your input to help us define our culture further.<br> 5+ years of experience building AI-powered applications in production.<br> Strong knowledge of Large Language Models (LLMs), prompt engineering, AI agents, RAG, tool calling, structured outputs, and orchestration frameworks.<br> Proven experience designing and developing conversational AI systems (voice and/or chat applications).<br> Strong understanding of AI system design, including context management, memory, retrieval, multi-agent workflows, and reasoning pipelines.<br> Experience building AI evaluation frameworks, automated testing pipelines, benchmarking, and regression testing.<br> Demonstrated experience improving AI quality through iterative evaluation and experimentation.<br> Strong software engineering fundamentals, including clean architecture, design patterns, testing, and maintainable code.<br> Experience integrating multiple AI providers such as OpenAI, Anthropic, Gemini, or similar.<br> Experience deploying, monitoring, and maintaining AI applications in production environments.<br> Full-stack development experience with modern backend and frontend technologies.<br> Experience with cloud platforms, APIs, CI/CD pipelines, and production deployments.<br> Strong analytical and problem-solving skills.<br> Ability to evaluate multiple AI approaches and select the most effective solution based on quality, reliability, latency, and cost.<br> Ability to independently own complex AI projects from design through production with minimal supervision.<br> Nice to Have Experience building traditional ML applications.<br> Experience with AI observability, tracing, and monitoring.<br> Experience mentoring engineers and driving engineering best practices.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The WHO in Tunisia supports the Ministry of Health to strengthen the health system, ensure universal access to quality care, and promote health and well-being at all stages of life (life cycle approach).</p><p>The Community Champion will act as an essential proximity agent to raise awareness among populations, encourage early access to maternal and child health services (prenatal follow-up, vaccination, nutrition), and strengthen trust between the community and health centers.</p><p>His/her role will be to contribute to (i) increasing the attendance rate of Maternal and Child Protection Centers (PMI), (ii) improving families' knowledge of danger signs during pregnancy and early childhood, and (iii) facilitating dialogue between care providers and community members.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Eligibility criteria</p><p>Age</p><p>18 - 80</p><p>Required experience</p><p><br></p><p>No experience required</p><p>Donor priorities</p><p>.</p><p>Nationality</p><p>Candidate must be a national, legal resident or hold refugee status in the country of assignment.</p><p>Additional eligibility criteria</p><p>.</p><p><br></p><p>Assignment requirements</p><p>Relevant experience</p><p><br></p><p>1 month</p><p>Languages</p><p>Arabic, Level: Fluent, Required</p><p>French, Level: Working knowledge, Desirable</p><p>Required education level</p><p>Bachelor's degree in social work, community work or social sciences</p><p>Volunteering, associative and community work.</p><p>Competencies and values</p><p>Integrity</p><p>Respect for diversity</p><p>Diligence and professionalism</p><p>Responsibility</p><p>Planning and organization</p><p>Communication and teamwork</p><p>Adaptability and flexibility</p><p>Creativity and innovation</p><p>Autonomy and self-management</p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Administer and maintain Microsoft SCCM infrastructure</p><p>Manage and support Microsoft Intune and endpoint management solutions</p><p>Configure and maintain Active Directory , Group Policies, and Microsoft Entra ID (Azure AD)</p><p>Administer Microsoft Exchange Online mailboxes, mail flow, distribution groups, and security policies</p><p>Manage and support SharePoint Online sites, permissions, and collaboration services</p><p>Administer and troubleshoot Microsoft Teams environments, policies, meetings, and voice/collaboration features</p><p>Handle endpoint provisioning, deployment, patching, and compliance management</p><p>Support Windows 10/11 device lifecycle management</p><p>Resolve incidents, service requests, and escalations related to workplace technologies</p><p>Deploy software packages, updates, and security configurations</p><p>Monitor endpoint health, Microsoft 365 services, and compliance status</p><p>Troubleshoot complex desktop, collaboration, and infrastructure-related issues</p><p>Collaborate with infrastructure, security, and support teams</p><p>Create and maintain technical documentation and operational procedures</p><p>Participate in workplace modernization and automation initiatives using PowerShell and Microsoft . technologies .</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong experience with:</li><ul><li>Microsoft SCCM</li><li>Microsoft Intune</li><li>Active Directory &amp; Group Policy</li><li>Microsoft Exchange Online</li><li>SharePoint Online</li><li>Microsoft Teams Administration</li><li>Windows 10/11 Administration</li><li>Endpoint Management &amp; Device Compliance</li></ul><li>Knowledge of:</li><ul><li>Microsoft Entra ID / Azure AD</li><li>PowerShell scripting</li><li>Microsoft 365 administration</li><li>ITIL processes and incident management</li></ul><li>Experience troubleshooting enterprise collaboration and endpoint issues</li><li>Understanding of security best practices and endpoint hardening</li><li>Strong analytical, communication, and teamwork skills</li><li>Ability to work independently and manage priorities effectively</li></ul><p></p></section>

<p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description</font></font></strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The CARE Specialist plays a key role in Vista's mission to become the expert design and marketing partner for small businesses. Their role is to act as the first point of contact for our clients and offer them a personalized experience across our various communication channels (phone, email, chat, studio), regardless of the market. Beyond answering questions about our products and services, the CARE Specialist seeks to understand clients' explicit and implicit needs through active listening, curiosity, and relevant questioning. They act as a true design and marketing partner, proactively recommending the products, designs, and solutions best suited to the client's objectives. Leveraging their expertise, they guide small businesses in their choices, help them make informed decisions, and contribute to their success by offering solutions that support their growth, visibility, and business development. The CARE Specialist thus creates value in every interaction by combining product expertise, personalized advice, empathy, and excellent customer service.</font></font></p><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Roles and responsibilities</font></font></strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The list of responsibilities below is not exhaustive and may be modified according to the needs of the company.</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Interacting with our clients via various communication channels such as telephone, email or chat, effectively using the digital tools at our disposal.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Use targeted questions to identify the customer's real needs and guide them towards the most suitable products and designs.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Develop in-depth knowledge of design, marketing and our products in order to proactively advise clients and offer them relevant alternatives.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Providing the best solutions to our clients and contributing directly to the success of their business.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintain a good knowledge of all the marketing solutions we offer our clients (flyers, business cards, disposable menus, etc.).</font></font></li></ul><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main activities</font></font></strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Assist customers with all their requests via the various communication channels available (telephone, chat, email and any other channel developed later).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Handle each customer request using available resources and provide all necessary information.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Resolve customer requests on the first contact when possible, or escalate them to the appropriate teams.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Independently determine the relevant questions to ask in order to identify the client's explicit and implicit needs.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To accurately diagnose customer requests and quickly provide appropriate solutions in accordance with established procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Provide regular feedback to identify customer difficulties and reduce their efforts.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify the products, designs or services best suited to the needs expressed by the customer.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To support and train clients on the use of our products and services in order to help them promote and develop their business.</font></font></li></ul><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Skills and qualifications sought</font></font></strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent oral and written communication skills in French.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong interest in eCommerce, marketing, and a passion for printing and design.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Natural curiosity and a willingness to learn continuously in order to develop expertise on products, marketing trends, design and the needs of small businesses.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to adopt a consultative stance by acting as a true design and marketing partner for clients, rather than a simple support agent.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to understand clients' business objectives, identify their explicit and implicit needs, and recommend the most suitable products, designs, and marketing solutions for their business.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good command of digital tools enabling support to clients across all communication channels (telephone, email, chat, etc.).</font></font></li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Excellent oral and written communication skills in French.</p><p>Strong interest in e-commerce, marketing, and a passion for printing and design.</p><p>Natural curiosity and a desire for continuous learning to develop expertise in products, marketing trends, design, and the needs of small businesses.</p><p>Ability to adopt a consultative approach, acting as a true design and marketing partner for clients, rather than just a support agent.</p><p>Aptitude to understand clients' business objectives, identify their explicit and implicit needs, and recommend the most suitable marketing products, designs, and solutions for their business.</p><p>Good command of digital tools to assist clients across all communication channels (phone, email, chat, etc.).</p><p>Ability to show empathy and build trust, while demonstrating a sincere understanding of the client's concerns.</p><p>Ability to positively influence client decisions through personalized support and relevant recommendations.</p><p>Openness to change and the ability to remain motivated in a constantly evolving environment.</p><p>Ability to take charge of one's own professional development and work autonomously to meet job expectations.</p><p>Proactive attitude and a taste for teamwork, in a collaborative environment where everyone contributes to collective success.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: Related work experience is preferred. Supervisory Experience: No supervisory experience. License or Certification: None</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who we are <p>Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> Job Description <br><p>Join us as a Glover Specialist and become a key member of Glovo's local support team! We offer a challenging and dynamic environment with many opportunities for learning and development.</p><br><br><p>THE JOURNEY</p><br><br><ul><li><p>Assist couriers on a diverse range of topics, varying from app. functionalities to payments and other topics they face on a day to day basis.&nbsp;</p><br><br></li><li><p>Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of the couriers.</p><br><br></li><li><p>Provide logistic support regarding the distribution of the seasonal work equipment.</p><br><br></li><li><p>Be involved in setting and achieving the onboarding targets in the designated cities, while making sure that the overall operation performance is met.</p><br><br></li><li><p>Manage scheduling, attendance and the general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs</p><br><br></li><li><p>Communicate effectively with the local Operations Manager on customer support processes and operations</p><br><br></li><li><p>Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference</p><br><br></li></ul><br> Qualifications <ul><li><p>Good communicator with ability and agility to solve problems</p><br><br></li><li><p>Being highly motivated to work for a fast-growing startup</p><br><br></li><li><p>Basic Excel and Data Interpretation Skills</p><br><br></li><li><p>Enjoy learning and adapting to new technologies</p><br><br></li><li><p>Have initiative, be proactive and autonomous - Glovo is also yours!</p><br><br></li><li><p>Have good energy and like what you do, even on bad days</p><br><br></li><li><p>Fluent in English</p><br><br></li><li><p>An empathetic, inclusive and curious attitude</p><br><br></li></ul> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Be on the front line of efficiency for our team and deliver impactful work on a company level. In this role, you will:</p> <ul> <li><strong>Manage Day-to-Day Operations:</strong> Ensure a smooth, organized, and compliant workplace environment by supporting administrative functions, controlling budgets, and coordinating internal processes.</li> <li><strong>Procurement and Supplier Management:</strong> Act as the organization s designated buyer; source, evaluate, and negotiate with suppliers to secure competitive offers and identify savings opportunities.</li> <li><strong>Facility and Safety Coordination:</strong> Coordinate site protection and safety requirements in line with legal prescriptions and manage site access control systems, including security badges and access rights.</li> <li><strong>Administrative Excellence:</strong> Assist with invoice tracking, expense reporting, and billing processes in coordination with Finance, while managing centralized records of all contracts.</li> <li><strong>Event and Onboarding Support:</strong> Support onboarding/offboarding processes and assist in organizing trainings, meetings, and internal events such as team breakfasts or lunches.</li> <li><strong>Reception and Communication:</strong> Manage the reception area, handle the switchboard, coordinate courier services, and oversee the distribution of internal and external correspondence.</li> </ul> <p><br></p><ul> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Language Proficiency: Proficiency in English at a B2 level and Mother Tongue level (C2) in the local language.</p> <p>Minimum Studies: Diploma or advanced vocational training in Secretarial or Reception Skills.</p> <p>Specific Training: Training and/or work experience in Administrative/Office Management or General Services.</p> <p>Previous Experience: Minimum of one year's experience as a receptionist for a multi-center company or similar role; experience in the Contact Centre sector is an asset.</p> <p>IT Skills: Intermediate level in Office package (Word/Excel/PowerPoint) and Google Apps.</p> <p>Core Competencies: Strong communication, planning and organizational capacity, focus on quality, and analytical thinking.</p> <p>Positive Attitude: A service-oriented vocation with the ability to remain motivated and positive under pressure.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b>Join Yazaki. Connect to the future.&nbsp;</b></p><br> <p><b>Country</b>:&nbsp;Tunisia (TN)&nbsp;<br> <b>City</b>:&nbsp;Gafsa<br> <b>Worksite / Location</b>:&nbsp;Gafsa&nbsp;</p><br> <p><b>Job Function</b>:&nbsp;CEO_EHS &amp; Sustainability&nbsp;<br> <b>Job Discipline</b>:&nbsp;&nbsp;<br> <b>Job Family</b>:&nbsp;Administrative Services</p><br> <p>Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for a&nbsp;Security Agent in our plant in [[location]].&nbsp;</p><br> <span><strong>Tasks</strong></span> <ul> <li>Monitor and secure the perimeter and external access points of the facility, ensuring protection against unauthorized access, vandalism, or breaches.</li> <li>Control and verify vehicles, deliveries, and visitors entering and leaving the premises, including ID checks and issuing visitor passes.</li> <li>Observe, detect, and report suspicious activities or security incidents immediately.</li> <li>Respond promptly to alarms, emergencies, and incidents following established procedures.</li> <li>Enforce site security policies and procedures for all personnel and visitors.</li> <li>Conduct regular patrols of the perimeter, external grounds, and parking areas.</li> <li>Complete security and safety checklists and report any anomalies or maintenance issues.</li> <li>Maintain accurate logs of visitors, deliveries (including import/export), and incidents.</li> <li>Ensure lights, air conditioning, and non-essential equipment are switched off after shifts.</li> </ul> <span><strong>Requirements</strong></span> <ul> <li>Experience in security services (preferred)</li> <li>Basic knowledge of security procedures and access control</li> <li>Strong observation and vigilance skills</li> <li>Ability to work shifts</li> <li>Good communication and teamwork skills</li> <li>Physically fit for patrol and outdoor duties</li> </ul><p>At Yazaki, we are&nbsp;committed to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship.&nbsp;</p><br> <p>We are looking forward to receiving&nbsp;your application and to get to know you. Please apply by clicking the 'Apply Now' button. We wish you all the success in your application!&nbsp;</p><br> <p>Ps. Didn't find&nbsp;what you are looking for?<br> Take a look at our&nbsp;careers page! Be careful though, you might find your next dream job.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p>Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world</p><br><br><br>Job Description<ul><li>Administer and maintain&nbsp;<strong>Microsoft SCCM&nbsp;</strong>infrastructure</li><li>Manage and support&nbsp;<strong>Microsoft Intune</strong>&nbsp;and endpoint management solutions</li><li>Configure and maintain&nbsp;<strong>Active Directory</strong>, Group Policies, and Microsoft Entra ID (Azure AD)</li><li>Administer&nbsp;<strong>Microsoft Exchange Online</strong>&nbsp;mailboxes, mail flow, distribution groups, and security policies</li><li>Manage and support&nbsp;<strong>SharePoint Online</strong>&nbsp;sites, permissions, and collaboration services</li><li>Administer and troubleshoot&nbsp;<strong>Microsoft Teams</strong>&nbsp;environments, policies, meetings, and voice/collaboration features</li><li>Handle endpoint provisioning, deployment, patching, and compliance management</li><li>Support Windows 10/11 device lifecycle management</li><li>Resolve incidents, service requests, and escalations related to workplace technologies</li><li>Deploy software packages, updates, and security configurations</li><li>Monitor endpoint health, Microsoft 365 services, and compliance status</li><li>Troubleshoot complex desktop, collaboration, and infrastructure-related issues</li><li>Collaborate with infrastructure, security, and support teams</li><li>Create and maintain technical documentation and operational procedures</li><li>Participate in workplace modernization and automation initiatives using PowerShell and Microsoft . technologies .</li></ul><br><br>Qualifications and Experience<ul><li>Strong experience with:<ul><li>Microsoft SCCM</li><li>Microsoft Intune</li><li>Active Directory &amp; Group Policy</li><li>Microsoft Exchange Online</li><li>SharePoint Online</li><li>Microsoft Teams Administration</li><li>Windows 10/11 Administration</li><li>Endpoint Management &amp; Device Compliance</li></ul></li><li>Knowledge of:<ul><li>Microsoft Entra ID / Azure AD</li><li>PowerShell scripting</li><li>Microsoft 365 administration</li><li>ITIL processes and incident management</li></ul></li><li>Experience troubleshooting enterprise collaboration and endpoint issues</li><li>Understanding of security best practices and endpoint hardening</li><li>Strong analytical, communication, and teamwork skills</li><li>Ability to work independently and manage priorities effectively</li></ul><br> </div>

<p>Job Title: Goldstar Processing Support Agent UK Market (Day Shift) Location : Tunis, Tunisia Reporting to: Contact Centre Supervisor Overview of Role: The Order Processing Support Agent is responsible for managing the entire order processing cycle, from order entry stage to releasing orders to production. This role ensures that all orders are accurately entered into the system, verified for correctness, and released to the production team in a timely manner. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</p><p>Primary responsibilities</p><ul><li>Accurately enter customer orders into GOPA (Goldstar Order Processing Application) and upload relevant documentation/files linked to the order.</li><li>Review order details for completeness and correctness, including quantities, pricing, stock availability, art and delivery dates, etc.</li><li>Ensure artwork is processed accurately and in a timely manner before sending to the customer for approval (if required)</li><li>Confirm artwork and order details with customers, addressing any discrepancies or queries promptly.</li><li>Monitor the status of orders throughout the dashboard, ensuring timely updates and communications with the customer.</li><li>Calling the customer by phone may be required if no responses are received via email.</li><li>Address and resolve any order-related issues or delays, escalating to your order processing supervisor as necessary.</li><li>Ensure all information has been checked to a high level of detail before updating correct ship date and releasing to production.</li><li>Ensure all necessary production requirements and production instructions, are complete and clear, to avoid orders being placed on clarify.</li><li>Provide timely and accurate updates to customers regarding order status, changes, or delays. (eg supply eligible/stock issues, clarifies, production problems, etc)</li><li>Proactively communicate with customers to manage expectations and ensure satisfaction.</li><li>Any other tasks that may be required</li></ul><p>Growth &amp; Career Opportunities</p><p>At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.</p><p>Perks of the Day Shift</p><ul><li>Collaborate in real time with cross-functional and international teams.</li><li>Enjoy a structured schedule aligned with business hours.</li></ul><p>Requirements &amp; Qualifications</p><ul><li>Attention to detail strong accuracy, reading, comprehension and listening skills are critical</li><li>Problem solving skills - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role</li><li>Languages - Proficient written and oral (in English) is essential. Strong communicator</li><li>A team player with the ability to build relationships, and work with and through others to achieve Goldstar s goals is essential</li><li>Customer Service Focus - A passion for delivering the highest levels of customer service, a customer is king mentality and the ability to resolve customer issues effectively over the telephone is essential</li><li>A sense of urgency and the ability to work in a fast-paced and challenging work environment is essential</li><li>Excellent organization and time-management skills are also essential</li><li>Computer literate, with good keyboard skills; familiar with different on-line database packages and the Microsoft office Suite of products.</li><li>Experience using the Matrix/GOPA entry app is an advantage.</li></ul><p>What we Offer</p><p>At Pens.com, we are committed to supporting our employees both professionally and personally by offering:</p><ul><li>Transportation Support: Shuttle service for a stress-free commute</li><li>Health Insurance: Comprehensive medical coverage to support your well-being</li><li>Meal Vouchers: Daily meal support to make your workdays easier.</li><li>Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.</li><li>Learning &amp; Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.</li></ul><p>Our Hiring Process</p><ul><li>Application Review</li><li>Phone screening (if your profile matches the role requirements)</li><li>One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour)</li><li>Final decision</li></ul><p>Our values</p><p>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</p><ul><li>Customers-First: We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</li><li>Continuous Improvement: We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</li><li>Goal-Oriented: We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</li><li>Integrity: We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</li><li>People-Centric: We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Attention to detail strong accuracy, reading, comprehension and listening skills are critical</li><li>Problem solving skills - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role</li><li>Languages - Proficient written and oral (in English) is essential. Strong communicator</li><li>A team player with the ability to build relationships, and work with and through others to achieve Goldstar s goals is essential</li><li>Customer Service Focus - A passion for delivering the highest levels of customer service, a customer is king mentality and the ability to resolve customer issues effectively over the telephone is essential</li><li>A sense of urgency and the ability to work in a fast-paced and challenging work environment is essential</li><li>Excellent organization and time-management skills are also essential</li><li>Computer literate, with good keyboard skills; familiar with different on-line database packages and the Microsoft office Suite of products.</li><li>Experience using the Matrix/GOPA entry app is an advantage.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Title: </b>Goldstar Customer Support Agent EU (Day Shift) Location : Tunis, Tunisia Reporting to: Contact Centre Operations Supervisor Overview of Role: The Customer Support Agent is responsible for managing pre-order, post-order, and general customer inquiries for the European market, ensuring an excellent customer experience through timely communication, problem resolution, and coordination with internal teams. This role acts as a key point of contact for customers and sales teams, supporting the full order lifecycle, from product inquiries and quotations through to delivery, issue resolution, and after-sales support. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth. Primary responsibilities Customer Support &amp; Communication Handle inbound and outbound customer communications via email, phone, and chat in a professional and timely manner. Provide excellent customer service by resolving inquiries, complaints, and escalations through to full resolution. Proactively communicate updates and manage customer expectations throughout the order process. Pre-Order Support Manage customer requests related to pricing, quotations, product information, virtuals, samples, and product alternatives. Support customers and sales teams with product selection, vision boards, and other sales tools. Handle inquiries related to compliance, packaging, rush requests, and special order requirements. Post-Order Support Provide order updates, tracking information, and support for out-of-stock alternatives or order changes. Manage missed ship dates, delivery issues, returns, pickups, and reverse logistics activities. Create redo orders, production requests, and factory back orders where required. Issue Resolution &amp; Escalation Management Create and manage tickets, service requests, and action requests in internal systems to track and resolve issues efficiently. Process credit memos and coordinate corrective actions where necessary. Escalate issues appropriately and collaborate with internal stakeholders to ensure timely resolution. Cross-Functional Collaboration Work closely with Sales, Production, Logistics, and other internal teams to ensure smooth order processing and customer satisfaction. Support internal teams with API inquiries, website registration, and system-related processes when needed. Administration &amp; Performance Maintain accurate records of customer interactions, issues, and resolutions in internal systems. Monitor and manage assigned tasks and workflows, ensuring SLAs and KPIs are consistently met. Contribute to team goals related to service levels, customer satisfaction (CSAT), and Net Promoter Score (NPS). Additional Duties Comply with all company policies, procedures, and safety regulations. Maintain a clean and organized work environment. Support additional tasks and projects as required by management. Must be available to handle inbound and outbound communications (internal and external). Growth &amp; Career Opportunities At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions. Requirements &amp; Qualifications Experience Previous experience in a customer service or sales role is essential. Experience in a B2B environment is an advantage. Experience in the promotional products industry is a plus but not required. Skills &amp; Competencies Languages Native-level or near-native English language skills are required, particularly in spoken communication , as this role involves frequent phone interaction with customers and requires the ability to clearly understand, interpret, and resolve customer inquiries efficiently. Excellent written communication skills in English are also essential Strong customer service mindset with excellent communication and interpersonal skills. Strong problem-solving skills and ability to make decisions quickly under pressure. Excellent attention to detail and a high level of accuracy. Strong organizational and time management skills with the ability to prioritize effectively. Ability to work with urgency in a fast-paced and dynamic environment. Team player with the ability to collaborate cross-functionally. Strong computer literacy, including Microsoft Office, and online systems/databases. Salesforce experience would be an advantage Our Hiring Process Application Review Phone screening (if your profile matches the role requirements) One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour) Final decision Our values At Pens.com, we are guided by a set of core values that define our culture and approach to hiring: Customers-First: We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression. Continuous Improvement: We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes. Goal-Oriented: We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress. Integrity: We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people. People-Centric: We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Previous experience in a customer service or sales role is essential. Experience in a B2B environment is an advantage. Experience in the promotional products industry is a plus but not required.</p><p><strong>Skills &amp; Competencies</strong> Languages Native-level or near-native English language skills are required, particularly in spoken communication , as this role involves frequent phone interaction with customers and requires the ability to clearly understand, interpret, and resolve customer inquiries efficiently. Excellent written communication skills in English are also essential Strong customer service mindset with excellent communication and interpersonal skills. Strong problem-solving skills and ability to make decisions quickly under pressure. Excellent attention to detail and a high level of accuracy. Strong organizational and time management skills with the ability to prioritize effectively. Ability to work with urgency in a fast-paced and dynamic environment. Team player with the ability to collaborate cross-functionally. Strong computer literacy, including Microsoft Office, and online systems/databases. Salesforce experience would be an advantage</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Founded in 2001 in France and now part of ITRS Group, ip-label is a leading provider of Digital Experience Monitoring through its AI‑powered Ekara platform, serving over 310 enterprise customers worldwide.<br> At ITRS, we make society’s critical technology work by delivering automated, holistic IT observability solutions trusted by 90% of Tier 1 capital markets firms and thousands of organizations globally.<br> We believe when our team thrives, so do our customers.<br> With us, you'll find: A culture that backs you – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.<br> Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.<br> Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development.<br> Just ask our team members who've been excelling here for 10+ years.<br> With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.<br> The Role Under the responsibility of the Customer Service Leader, the Customer Service Agent is responsible for triaging, handling, and resolving incidents reported by clients through our incident management tool.<br> You will conduct preliminary investigations and resolve incidents, update tickets, and collaborate with other departments to provide workarounds and fixes when necessary.<br> You will also participate in the development and deployment of new user scenarios and ensure the operational maintenance of the various services delivered to our clients through our products and services.<br> To achieve this, you will be trained on all our products and services as well as on customer relationship management.<br> You must be dynamic, curious, quickly autonomous, and eager to resolve both technical and non-technical customer issues related to our products and services.<br> This is an excellent opportunity for someone looking to develop expertise in customer relations, master our various products and services, and grow within the company over time.<br> As a Junior Customer Service Agent, you will be responsible for: Handling Level 1 incident tickets Performing preventive or corrective actions before client escalation Developing new client scenarios Conducting performance analyses of scenarios Gradually handling Level 2 incidents Participating in client meetings for ticket follow-up and standard incident management Group health insurance (or simply Group insurance, depending on context) Meal vouchers Performance bonus Referral Bonus Buy and Sell Holiday Training Reimbursement ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life.<br> We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally.<br> We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.<br> We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.<br> Strong Web Knowledge Solid Network Knowledge Good understanding of Systems (Windows/Linux) Basic Programming Knowledge Strong Analytical Skills Technical Proactivity and problem-solving mindset Fluency in French and English (written and spoken) Soft skills: Excellent Time Management &amp; Productivity Strong Communication Skills Effective Cooperation &amp; Teamwork Solid Problem-Solving Skills Demonstrated Initiative (ability to anticipate and act proactively) Performance Indicators: Target on availability of individual and sector/branch client scenarios/monitors Target on individual and sector/branch client satisfaction Target on compliance with client ticket SLAs (individual and sector/branch level) Target on revenue of the sector or branch Target on the number and quality of client analyses delivered</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Founded in 2001 in France and now part of ITRS Group, ip-label is a leading provider of Digital Experience Monitoring through its AI‑powered Ekara platform, serving over 310 enterprise customers worldwide.<br> At ITRS, we make society’s critical technology work by delivering automated, holistic IT observability solutions trusted by 90% of Tier 1 capital markets firms and thousands of organizations globally.<br> We believe when our team thrives, so do our customers.<br> With us, you'll find: A culture that backs you – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.<br> Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.<br> Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development.<br> Just ask our team members who've been excelling here for 10+ years.<br> With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.<br> The Role Under the responsibility of the Customer Service Leader, the Customer Service Agent is responsible for triaging, handling, and resolving incidents reported by clients through our incident management tool.<br> You will conduct preliminary investigations and resolve incidents, update tickets, and collaborate with other departments to provide workarounds and fixes when necessary.<br> You will also participate in the development and deployment of new user scenarios and ensure the operational maintenance of the various services delivered to our clients through our products and services.<br> To achieve this, you will be trained on all our products and services as well as on customer relationship management.<br> You must be dynamic, curious, quickly autonomous, and eager to resolve both technical and non-technical customer issues related to our products and services.<br> This is an excellent opportunity for someone looking to develop expertise in customer relations, master our various products and services, and grow within the company over time.<br> As a Senior Customer Service Agent, you will be responsible for: Handling Level 1 incident tickets Performing preventive or corrective actions before client escalation Developing new client scenarios Conducting performance analyses of scenarios Gradually handling Level 2 incidents Participating in client meetings for ticket follow-up and standard incident management Group health insurance (or simply Group insurance, depending on context) Meal vouchers Performance bonus Referral Bonus Buy and Sell Holiday Training Reimbursement ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life.<br> We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally.<br> We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.<br> We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.<br> Strong Web Knowledge Solid Network Knowledge Good understanding of Systems (Windows/Linux) Basic Programming Knowledge Strong Analytical Skills Technical Proactivity and problem-solving mindset Fluency in French and English (written and spoken) Soft Skills : Excellent Time Management &amp; Productivity (N2 level) Strong Communication Skills (N2 level) Effective Cooperation &amp; Teamwork (N2 level) Solid Problem-Solving Skills (N2 level) Demonstrated Initiative (N3 level – ability to anticipate and act proactively)</span> </div>

<p>Defines and prioritizes the cutting order and redistributes the machine workload (e.g. because of preventive or unplanned maintenance affected machines must be redistributed). Builds an urgent optimization, (if required e.g. in case of urgent request of customer, unavailability, utilization, or lack of material availability). Checks the existing databases (e. g. Cutting Area Optimization (CAO), FORS, etc. for missing data e.g. crimp data, routing, tools, etc.). Identifies and conducts continuous improvement activities in the area of responsibility. Routes and prioritizes the order distribution to production lines and workstations after receiving the required plan from Value Chain Management. Moves orders within the sequence to accommodate urgent orders, missing material impact etc. Creates required reports for order completion e. g. On Time, In Full data (OTIF). Monitors plan adherence and escalates deviations to supervisor. Initiates plan changes if required due to external factors (Urgent customer orders/ Missing material/resources/equipment). Participates and supports the regular meetings on schedule adherence with all involved functions i. e. shift leader, segment leader, Value Chain Management.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Min BTS in technical field.</li><li>Minimum of 1 year Experience</li><li>Communication</li><li>Social &amp; intercultural sensitivity</li><li>Change management</li><li>Target &amp; result orientation</li><li>Motivation &amp; resilience</li><li>Self-organization</li><li>Conflict management</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Assist couriers on a diverse range of topics, varying from app. functionalities to payments and other topics they face on a day to day basis. Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of the couriers. Provide logistic support regarding the distribution of the seasonal work equipment. Be involved in setting and achieving the onboarding targets in the designated cities, while making sure that the overall operation performance is met. Manage scheduling, attendance and the general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs Communicate effectively with the local Operations Manager on customer support processes and operations Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Good communicator with ability and agility to solve problems</li><li>Being highly motivated to work for a fast-growing startup</li><li>Basic Excel and Data Interpretation Skills</li><li>Enjoy learning and adapting to new technologies</li><li>Have initiative, be proactive and autonomous - Glovo is also yours!</li><li>Have good energy and like what you do, even on bad days</li><li>Fluent in English</li><li>An empathetic, inclusive and curious attitude</li></ul><p></p></section>

<p><br></p><p>Activities</p><ul><li>Provide telephone and in-person reception for customers at the company's headquarters.</li><li>Contact customers to organize the delivery of their new TotalEnergies Fleet Card and ensure follow-up of distribution appointments.</li><li>Respond to customer inquiries regarding cards.</li><li>Support customers in the migration project to the new TotalEnergies Fleet Card and answer their questions.</li><li>Ensure rapid and efficient processing of requests received through various contact channels.</li><li>Ensure administrative follow-up of requests and updating of customer files.</li><li>Contribute to customer satisfaction and loyalty by providing responses adapted to their needs.</li><li>Contribute to the establishment, update, and monitoring of the dashboard for the migration project to the new TotalEnergies Fleet Card.</li><li>Depending on the department's activity, the position holder may also handle customer requests concerning the various activities of TotalEnergies Marketing Tunisie.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A two- or three-year post- secondary degree</font></font></b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> in business, management, customer relations, or a related field is required. Prior experience in customer relations, customer service, or reception is preferred. Excellent oral and written communication skills are essential. A strong customer service orientation, active listening skills, and a solution-oriented approach are required. Proficiency in office software and Power BI experience are desirable. The ability to track key performance indicators and generate reports is also required. Rigor, organization, responsiveness, and a team-oriented approach are essential.</font></font></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Administer and maintain Microsoft SCCM infrastructure Manage and support Microsoft Intune and endpoint management solutions Configure and maintain Active Directory , Group Policies, and Microsoft Entra ID (Azure AD) Administer Microsoft Exchange Online mailboxes, mail flow, distribution groups, and security policies Manage and support SharePoint Online sites, permissions, and collaboration services Administer and troubleshoot Microsoft Teams environments, policies, meetings, and voice/collaboration features Handle endpoint provisioning, deployment, patching, and compliance management Support Windows 10/11 device lifecycle management Resolve incidents, service requests, and escalations related to workplace technologies Deploy software packages, updates, and security configurations Monitor endpoint health, Microsoft 365 services, and compliance status Troubleshoot complex desktop, collaboration, and infrastructure-related issues Collaborate with infrastructure, security, and support teams Create and maintain technical documentation and operational procedures Participate in workplace modernization and automation initiatives using PowerShell and Microsoft . technologies .</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong experience with: Microsoft SCCM Microsoft Intune Active Directory &amp; Group Policy Microsoft Exchange Online SharePoint Online Microsoft Teams Administration Windows 10/11 Administration Endpoint Management &amp; Device Compliance</li><li>Knowledge of: Microsoft Entra ID / Azure AD PowerShell scripting Microsoft 365 administration ITIL processes and incident management</li><li>Experience troubleshooting enterprise collaboration and endpoint issues</li><li>Understanding of security best practices and endpoint hardening</li><li>Strong analytical, communication, and teamwork skills</li><li>Ability to work independently and manage priorities effectively</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Administer and maintain Microsoft SCCM infrastructure Manage and support Microsoft Intune and endpoint management solutions Configure and maintain Active Directory , Group Policies, and Microsoft Entra ID (Azure AD) Administer Microsoft Exchange Online mailboxes, mail flow, distribution groups, and security policies Manage and support SharePoint Online sites, permissions, and collaboration services Administer and troubleshoot Microsoft Teams environments, policies, meetings, and voice/collaboration features Handle endpoint provisioning, deployment, patching, and compliance management Support Windows 10/11 device lifecycle management Resolve incidents, service requests, and escalations related to workplace technologies Deploy software packages, updates, and security configurations Monitor endpoint health, Microsoft 365 services, and compliance status Troubleshoot complex desktop, collaboration, and infrastructure-related issues Collaborate with infrastructure, security, and support teams Create and maintain technical documentation and operational procedures Participate in workplace modernization and automation initiatives using PowerShell and Microsoft . technologies</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong experience with: Microsoft SCCM Microsoft Intune Active Directory &amp; Group Policy Microsoft Exchange Online SharePoint Online Microsoft Teams Administration Windows 10/11 Administration Endpoint Management &amp; Device Compliance</li><li>Knowledge of: Microsoft Entra ID / Azure AD PowerShell scripting Microsoft 365 administration ITIL processes and incident management</li><li>Experience troubleshooting enterprise collaboration and endpoint issues</li><li>Understanding of security best practices and endpoint hardening</li><li>Strong analytical, communication, and teamwork skills</li><li>Ability to work independently and manage priorities effectively</li></ul><p></p></section>